Rock.comReviews of rock.com

terrible customer service. ordered a shirt mid-december for a christmas gift. no communication from the company and after multiple emails (they do not have a phone number) they responded that the item was “custom” and they show it as delivered. never received it.

I cannot attest to the quality of their product as I never received it. I ordered the item in mid-December with assurance it would be delivered for Christmas. Alas, it was never received and when I emailed the company to express my disappointment, I received an email staying that my order was cancelled. No "Sorry" or "Our Apologies," just "order cancelled, which obviously indicated it had not even been shipped yet. If you don't care if or when you receive your ordered item, then by all means order at your own risk! Just to clarify, since there is not an option to respond to Rock.Com’s posting, the only communication received from them was an order acknowledgement and an order cancelled after I expressed my disappointment. As you can see, still no apology. Amazing.

one of the t-shirts is completely useless. It seems that it has been used for years. The seams are broken and have many marks of wear. I bought this product to make a gift .. there is no way I can give something of such poor quality.

I never received my order or a refund

I never received the item I ordered it has been 3 months now and this is the first Contact I have had phone number on my bank statement is not a valid number to call and complain

I RETURNED TWO SHIRTS IN JUNE 2017. I STILL HAVE NOT RECEIVED A REFUND! I MAILED THEM (ONLY WAY TO CONTACT THEM) A LETTER DEMANDING A REFUND AND HAVE STILL NOT HEARD BACK! AT THIS POINT I'M READY TO CALL THEM THIEVES!

Rock.com has replied to my previous review stating they have contacted me, which is false. The only emails have from them are asking me to buy more products, spam emails. This is ridiculous. I have never received an email about my review.

First, everything runs very small and should be told to the customer. Then taking it back was a hassle. I would never buy anything from this company again !! They are not cheap either.