RoccatReviews of roccat.com

Response from RoccatJul 22, 2022

Es tut uns leid, dass du Probleme mit einem unserer Headsets und einer Maus hast. Leider konnte ich keinen Supportfall mit deinem Namen in unserem System finden, deshalb gib uns bitte die Chance die Fehler zu beheben, in dem du dich direkt mit unserem engagierten Support-Team in Verbindung setzt. Du kannst dafür entweder das Support-Kontaktformular auf unserer Homepage https://support.roccat.com/s/contact-us?language=de ausfüllst oder indem du direkt eine Email an [email protected] schreibst. Das Support-Team hilft dir gerne bei der Fehlerbehebung und/oder dem Austausch deiner Geräte sollten diese direkt in unserem Webshop erworben worden sein. Vielen Dank und noch ein schönes Wochenende!

Response from RoccatJul 4, 2022

Good morning Søren , We appreciate your feedback and are sorry to hear about the experience you had with the Elo 7.1 Air. I just checked our Support database and I wasn't able to find a record related to your name. Our dedicated Technical & Warranty Support Team is available to provide our customers with a helping hand in situations like this. That team can be reached right from the support section of our website at the link below. https://support.roccat.com/s/contact-us Thank you and have a great day!

Response from RoccatJun 2, 2022

Hey there, it is unfortunate to hear that you are having troubles with one of our products again. However it is correct that the customer need to cut the cable of the product or have to send back the product to our warehouse in order to receive a replacement. While sending back the faulty product to the retailer is the common industry standard, we decided to let customers cut the cable. This process not only saves shipping time, but also CO2 and we can make sure that customers do not have to get into an inconvenience situation with leaving their house while we have a world wide pandemic Please let the Customer Support Agent know if you would like to continue with the RMA process with replying directly to the existing email chain or with opening a new case on https://support.roccat.com/s/contact-us?language=en_US . Sincerely, The ROCCAT Customer Service Team

Response from RoccatApr 25, 2022

Hi Janine, wir bedauern, dass deine Erfahrung mit ROCCAT so negativ war. Gerne steht dir unser Support zur Seite, damit du unsere Geräte ohne Probleme nutzen kannst. Solltest du noch im Besitz eines unserer Geräte sein, wende dich gern über das Kontaktformular auf unserer offiziellen Homepage an unseren Support. Wir sind sicher, dass wir auch für dich eine gute Lösung finden!

Response from RoccatFeb 17, 2022

Hello, we are sorry that you encountered an issue with the Kain AIMO 200, please get in touch with the retailer in order to arrange a return of your product. If your replacement unit should be damaged, please get in touch via our contact form (https://support.roccat.com/s/contact-us?language=en_US) so we can make sure that you have a full functional mouse that you can use.