RoccatReviews of roccat.com

They were quick to respond to my support ticket for my mouse with some troubleshooting steps. When that didn't work, they sent out a replacement product right away. Great customer service.

Fast response and very helpful with the situation. Had a bad port in the keyboard and was sent a replacement within days. No questions asked.

Warranty replacement process straightforward and quick.

Perfect to help when i have got a problem with my keyboard !

I contacted support due to my keyboard being faulty after only having it for a short period of time. I worked with Jack (Technical Support Specialist II) and he was nothing short of phenomenal. He was on top of everything, and I was able to RMA my keyboard. Within less than 24 hours of sending the pictures, he already had the replacement keyboard shipped. The replacement was delivered in less than 4 days. There seldom are places that have customer service reps like Jack. Roccat has always been 10/10 whether it be from the customer service to their products.

I'm using Roccat peripherials every day. And I love them. The Kone XP and the Vulcan 122 looks and feels fantastic. They are nice, comfortable and durable products. The support is on quick and very good. Glad to find them.

The response I got from support was prompt and helpful. Defective unit was replaced and new one arrived in just a couple of days.

Great help and it was really fast