RoccatReviews of roccat.com

Commande passée le 3 Décembre, je n'ai d'abord jamais reçu de confirmation de commande, j'ai par miracle retrouvé mon nuémro de commande grâce à Paypal qui l'a sauvegardé Depuis aucune nouvelle, j'en suis à mon 3 contact avec le service après vente, d'abord pour savoir où est mon colis; On me donne un numéro de tracking chez DPD (qui ne vaut réellement pas mieux que Roccat) qui ne fonctionne même pas Pour finir j'exige un remboursement, au bout d'un mois sans recevoir la marchandise, c'est la moindre des choses. Silence radio... Merci Roccat de m'avoir rappelé pourquoi j'achetais essentiellement chez Corsair. Vous êtes simplement de gros nazes

I have a Roccat isku fx keyboard with about 4 years and it just broke. Some keys don't work. This is a 100$ plus keyboard, this is unacceptable!

"Congratulations you've won a trophy!"

They might make some great hardware. But the software behind things is absolutely garbage. It is attempting to make everything over simplified. but they only achieve to make all special features useless. I have bought a Leadr mouse. This mouse can not be recognised by the software so all extra buttons and all settings are lost. I cant even reinstall the software. and I cant install the module for my mouse alone. There is nothing I can try to do to fix it because there is no control for that. There is a support team, but to be honest they have just suggested things I have already tried. A positive thing was that they replied because my support thread was written in a stage of HUGE frustration. I can not recommend anyone to buy from them. because your product will most likely have frustrating issues that is impossible to deal with.

Har et roccat sova keyboard og på deres side reklamere de med man kan bruge sin telefon med det og styre musik med mere via telefonen. men virkeligheden er en anden. og man skal kunne lave macros til spil. men det virker lige så skidt. og der er ikke support til roccat sova keyboardet under deres side menu, men på alle deres andre ting. og det var et ret pænt dyrt tastatur. så alt i alt en dyr og skuffende oplevelse. aldrig mere Roccat

Absolutely horrible customer support. I really don't know how they can sell products that when they stop working, just stop doing anything about it when they cant fix their own products. I had 2 brand new keyboards that some of the keys quit working a couple weeks after receiving and very minimal use. So I had to contact support each day thru their support forms before I could even receive a response. When their basic suggested fixes, over just a couple emails, didn't work, they just stopped responding all together. Bumped them a few times with nothing in response. Over priced junk without support. I was able to return 1 of the keyboards, but stuck with a overpriced, broken, useless Roccat keyboard. Also noticed a Roccat mouse I had for a couple years started to not recognize a click. I would have to right click & open files in the menu, but never complained because I don't like dealing with the amount of time it takes with support normally. Went to Alienware & purchased a keyboard & mouse with more suitable functions for cheaper than Roccat's overpriced keyboard.

Useless customer service that just abandon and ignore you if they can't help. Three years I've tried to get my purchase fixed. Such a strange company, their software and support forums seem to have been abandoned years ago yet they still bring out new products?

Jeg har oplevet at jeg havde sendt et tastatur tilbage, da jeg sendte mit Roccat Ryos MK tilbage, fik jeg af vide at jeg ville få refunderingen efter 3-5 dage, men de kom aldrig ind, så jeg vil sige at jeg har fået den værste service i verden... Jeg beholder min ene stjerne, indtil jeg har fået min refundering, og hvis i fra Roccat ser mit review, så skriv gerne tilbage, også kan jeg give jer mit ordre nummer, så i kan være sikre på at sende pengene... For det er ret irriterende at man sender noget tilbage, også man bliver snydt af dem man snakker med.