RoccatReviews of roccat.com

Bekannter Hardwarefehler bei der alten Kone Aimo gehabt, roccat support kontaktiert und erstmal alles mögliche an "Softwaretipps" bekommen obwohl ich vorneherein geschildert hatte dass es an verschiedenen PCs das gleiche Phänomen auftrat. Beim 2. Versuch den support zu kontaktieren hies es dann ich solle mich an den Händler wenden der hat mir nur das geld ausbezahlen können da die nurnoch die kone aimo "Remastered" haben, hatte die maus für 35€ im Black friday sale bekommen gehabt bei saturn. Schade dass der Hersteller sich so wenig um seine Kunden schert. Hab mich jetzt bewusst gegen eine Roccat Maus entschieden weil wenn ich schon den vollen Preis zahl dann bei einem hersteller mit besserem support

First, I have to say, that I was a roccat fanboy. I bought everything from them (mouse, keyboard, mousepad, mouse bungee). In 10 years I had 5 mouses. All of them broke because of a known issue. The left mouse button only double clicked. But the support was good. They helped, gave me a replacement if I was in the warranty and were friendly. So I thought, ok maybe they fix the problem with the next product. They don't. Every "Kone Mouse" has the same problem. Don't buy them. This time the roccat support ignored me completly. I've send 2 request. 2 months later I got no answer. I contacted them on twitter. 1 week later, no answer. Now I will never buy anything from them again. They completely let me down. I hope that they will answer me someday.

Ich habe mir eine Roccat Vulcan 80 gekauft. Diese ist kein Jahr alt und bereits jetzt fängt die Elektronik im inneren an zu spinnen. Die Tasten 1 und z und b werden sehr oft zweimal oder sogar dreimal betätigt bei nur einem Tastendruck. Also habe ich den Roccat Support angeschrieben, denn das Problem wird sicher mit der Zeit nicht besser. Die Antwort? Nachdem sie keine Vulcan 80 mehr auf Lager haben können sie diese nicht tauschen, ebenso ist es nicht möglich die Tastatur zu Reparieren. Was haben sie mir angeboten? Ich könnte doch einfach 70 Euro bezahlen und die Roccat Vulkan 120 Aimo kaufen. Geld zurück oder sonst ein entgegenkommen? Nö. Lieber versuchen die Person weiter abzuzocken. Absolute Schweinerei.

Ordered a keyboard, 170$ keyboard..the 122. On July 2nd. The same time I ordered a computer to be built. The computer was built and shipped and delivered before the keyboard even made it to usps. When I reached out to customer service(Lola) they said they couldn't cancel my order and they would reach out to usps to see if they had my order. Didn't hear back from them until I messaged again asking for updates. 3 weeks later I finally got an update from usps saying the shipment was sent back to the sender because they didn't put my address on the shipment... I tried a 122 roccat keyboard and it feels very cheap. Will be returning my order and never dealing with roccat again.

Efter flere produkter fra dem som jeg ellers var yderst tilfreds med, er jeg desværre nu blevet skuffet af deres tastature til en sådan grad at jeg kun på det stærkeste må sige: UNDGÅ ROCCAT VULCAN!!!! deres såkaldte "titan" switches til tasterne er da den største omgang affald der kan sættes på et mekanisk tastatur. 4 måneder, det var så lang tid der gik før tasterne begyndte at fejle, og blive uresponsive.

Bought my mouse 2 years ago, yesterday it fell down and now the mouse wheel is broken. Asked the support for a spare part or a repair service but apparently both options are out of the question. Now I'll have to buy a new mouse because the mouse wheel in my 100€ Leadr apparently can't be replaced. At least I now know where I won't be buying anymore.

I bought the Kone Pure Ultra from their website , but quickly realized the shape doesn't suit me an revoked my purchase the day after First: I didn't even get an receipt, klicked on the website to request one -IGNORED! two weeks later no receipt Wrote an email to support stating I revoke my purchase (you can within 14days) and want to return it -IGNORED! One week later, nothing but a automated response Wrote another email a week later -IGNORED , another automated response No telephone number, nothing Thinking now, if I send the mouse back I won't even get my money back with 90% probability Antrocious, unprofessional and frankly borderline-criminal Never again ,Roccat

Products are good, Support is f**king terrible. My case isn't just one in a thousand as I've read reviews before and it's apparent they don't care. I bought from their website directly the roccat kone pure ultra around the end of November 2019. Used the mouse for a bit but it had a few issues such as loose buttons, creaky shell, rattly sensor and croaky scrollwheel. I've emailed their customer service to request a refund because then though their website says I can request a refund through my profile on their site, clicking on some shait but it wasn't there. I get an email from someone who's apparently a manager and which wrote I'd be emailed, within "a few hours" two emails, one with shipping label and instructions and another email with some other shait. Next day still no email. OK, i thought it was delayed as it was around December 11 at the time, maybe they're busy with preparing for Christmas. Another week no reply. Now it's about a month since I requested and inquired further through emails about the refund and still nothing. Only the occasional automated reply about them 'receiving my email'. To end this review, I'd say that you should stay away from buying from them directly. Buy from amazon or another site. These guys give 0 Fs about you, and the customer service shows. I doubt I'll be getting my refund, but I have still some little hope. If not they can choke on that £60 I paid for the mouse.