Lukas
Unacceptable Support and Taking perks from Concierge Members
I've been a dedicated backer and Concierge member of Star Citizen for some time, and my recent experience with customer support has left me thoroughly disappointed. As a Concierge member, I was promised "expedited customer service" with an assigned specialist to personally handle my tickets. Unfortunately, it's been over 2 months since I reached out to their customer support team with a pressing concern, and I haven't received a single reply. This lack of response is in stark contrast to the promises made to Concierge-level backers, which are slowly fading away, one by one. What's even more frustrating is that the Priority access to the Public Test Universe (PTU) was one of the key benefits I was looking forward to as a Concierge member. To add to the frustration, it appears that I've been effectively ghosted after these perks were taken back. This not only leaves me feeling ignored but also undervalued as a long-time supporter of the game. I believe that open and transparent communication is essential for any company, especially one that promises "expedited customer service" to its Concierge members. Unfortunately, my recent experience has left me feeling ignored and undervalued, this is the reward for spending an amount of a monthly salary. It's not unreasonable to expect timely and respectful communication, especially for those who have invested significantly in the project. The lack of response and clarity is a disservice to the loyal community that has supported Star Citizen through thick and thin. I hope that Cloud Imperium Games will take this feedback seriously and work to improve their customer support and communication with Concierge members, ensuring that the promised "expedited customer service" is a reality, not just words on a page. It's vital to uphold the trust and integrity of the community.


