RoadtrippersReviews of roadtrippers.com

Response from RoadtrippersSep 12, 2024

Hi Justin, We're sorry you to hear Roadtrippers didn't work out for you, but even more sorry you had difficulty managing your subscription! We try to make canceling your membership or trial easy, but if you do ever have trouble our support team is at the ready to help you out! If you did still need help, please reach out to them at [email protected]. They'd also be happy to learn what we could do to make Roadtrippers work for you.

Response from RoadtrippersAug 30, 2024

HI Brian - We're so sorry to hear that Roadtrippers didn't work out for you, and that you had difficulty managing your trial subscription. Our support team is always ready to guide you if you get stuck while using our trip planner. If the issue was due to something else, we would love to learn what you think is missing or what we can do better, specifically. Can you please reach out to us at [email protected] so we can learn more or help you out? Best wishes!

Response from RoadtrippersAug 29, 2024

Hi Bonnie - We're sorry to hear you were not expected a charge for your membership! Our support team would be happy to look into this with you, and rectify the situation if warranted! Please reach out to them if you have not already.

Response from RoadtrippersAug 12, 2024

We’re sorry to hear about your experience and understand your frustration with the changes to the Campendium and Togo RV apps. We would love the opportunity to learn more about the recent issues you described and see how we can help you use Roadtrippers. Please contact our team at [email protected].

Response from RoadtrippersAug 12, 2024

We're sorry to hear about your frustrating experience and the confusion about your subscription status. We understand how important clear communication is and appreciate your feedback on the renewal process. If you need any further assistance with your account, please contact us at [email protected].

Response from RoadtrippersJul 25, 2024

We apologize for any frustration you experienced with our service. Our trial is designed to provide users with the opportunity to explore our premium features before committing to a full subscription, with the trial automatically converting to an annual membership unless canceled within the trial period. We strive to ensure our billing practices are transparent and that users are aware of our policies at the time of sign-up. We are sorry that our service did not meet your expectations and that you experienced issues with our website. If you need assistance using Roadtrippers, please contact us directly at [email protected] and we would be happy to help you use our trip planner.

Response from RoadtrippersJun 26, 2024

We're sorry to hear about your experience with our app. Our support team is here to help troubleshoot any issues you’ve encountered. When RV settings are applied, our app looks for low overhead clearances, weight restrictions, and propane restrictions to find a route customized for your RV. If a route wasn't appropriate, we'd love to get the details so we can escalate the problem to our routing provider. Please contact our support team at [email protected] so we can gather more information and assist you further.

Response from RoadtrippersJun 11, 2024

Hi Hailey, we apologize for any inconvenience you experienced with our service. When you initially signed up for our service, the terms and conditions, including our automatic renewal and refund policy, were outlined during the registration process. Our annual memberships are set to renew automatically to ensure uninterrupted service unless canceled prior to the renewal date, and our Support team is happy to assist users that need help canceling if we're contacted prior to the renewal date.