Placed an order for wrench to tighten fill cap, received 3 fill caps but no wrench. I tried to reorder the wrench but the online system will not let me order more then one at time. Shipping cost extremely high …..
Response from Road ShowerAug 7, 2019
We checked your order. The order was for 2 fill caps, and we accidentally sent you 3. We offer discount codes for shipping with most items. Please check with customerservice@roadshower. com to get the order straightened out.
TC
Thomas C.
We purchased this for a camping trip…
We purchased this for a camping trip out to Western Montana this past week. The install was straight forward, however the first carriage bolt to the front would not stay in lock position & I could not remove it to replace it with another one, so I had to make due. Prior to getting to camp, we filled & pressurized the system, once in camp the water never really got warm even though it was in the 70's & sunny=cold showers for all! We then tried to use warm water from the camp stove which helped until the hose blew off from the factory installed clamp that could not be adjusted. We then discovered that the water pressure ran out leaving the unit still half full. So then we did a side by side comparison test with our cheap solar bag shower system[same 4 gal. amount], the bag was ready within 4 hours of full sun @ 92F, the Road Shower was lagging back @72F. We were really hoping this would be a great addition to our tent camping experience, but were very disappointed for what it cost. The build quality is amazing & the first installation went smooth other than the carriage bolt spinning. The unit looked great on our rig-2015 Ram 2500 Cummins 4x4 Black with ARE full wedge top & rack. I was hoping that at the very least the height of the unit would be enough for gravity feed without pressure @ 8' high, but pressure ran out after one quick & cold shower. Not sure if elevation affects it, we were @ 6000'E. We hope we can return for full return.
Response from Road ShowerJun 24, 2019
Hi Thomas,
It's clear from your review that you had a frustrating experience with your Road Shower. We hope you will give the product another try as some of the issues you experienced are addressed in the manual, and others can be fixed with a bit of troubleshooting here, as well as via phone or email at [email protected] as needed.
The bolts used are stainless steel and without lubrication or if threaded in a misaligned fashion they will seize or become stuck. The one you mentioned can be cut and a new one can be installed, but be sure to lubricate the bolt prior to installation. Here are the nut and bolt specs: 5/16-18 x 1 1/2″ Carriage Bolt, 18-8 Stainless Steel for the short bolts, 5/16-18 x 2.5″ Carriage Bolt, 18-8 Stainless Steel for the long bolts, 5/16-18 Nylon Insert Lock Nut, 18-8 Stainless Steel.
It would help to know how you filled your shower. it sounds like you may have used the hose to hose method. It's a good one for quick trips, but not best for maximizing water capacity or pressure. If you ever end up running out of pressure and not having another method of pressurizing, you can unscrew the fill cap all the way and gravity feed the remaining water. This can be good for washing hands or filling a tub for dishes, but is obviously less powerful.
Additionally it would help to know how you had your shower oriented. It will warm in the air, but not as quickly if it is parked in the shade or facing away from the sun. It's difficult to believe that a Road Shower parked in full sun at 92F would remain at 72F, unless the water added to the unit was near freezing to start.
We genuinely hope a reading of the manual, the tips above, and any further discussion needed will help you find enjoyment of and an appreciation for our products which have been engineered to last for years.
NM
Nicholas M.
Had to sell it
Had to sell it, it was advertised as a good solution for my westfalia camper. Unfortunately no brackets are made that would support the road shower a custom fabrication project would be required, and with the weight on the roof rack the tent cannot deploy.
Response from Road ShowerSep 1, 2018
We are sorry your purchase did not work out.
1) We don't advertise that the RS will fit on any particular vehicle as each one is different.
2) We do try to advise our customers about mounting options, but when we are not sure, we will try to refer them to shops that specialize in these things, such as rack shops, or in your case to a Westy dealer like GoWesty or Rocky Mountain Westies.
3) We know of hundreds of Westy owners that mount the RS to their Westies. Understood that you did not have the ability to mount on top. However both GoWesty and Rock Mountain Westy make a custom Westy bracket for the gutter on the side of the van for Road Showers. I am wondering if you knew that or tried either of those brackets?
4) If the Road Shower is not going to work out for any reason, we will take it back. Did you contact our Customer Service team at 505-231-1108? If we don't know of the problem, we can't help solve it.
SO
Shipping O.
Freight was higher than quoted
Freight was higher than quoted. Box was damaged
Response from Road ShowerAug 31, 2018
What we learned from our experience working with you is that when someone requests to purchase in a hurry without following the standard protocol, it's best not to allow it. Your shipping cost was exactly as quoted. You're the one who placed the order. We had no control over the exchange rate on the day we credited you for making purchases without the appropriate coupon codes. For the box damage we do sincerely apologize. Road Shower is always looking to improve, and packaging is our focus right now.
