Morgan
Was good.. Now terrible!
I am having the same issue as another reviewer. This company was great when they were partners with SST and now they do not report to the credit bureaus. I was building my credit up great before this and now my score has fallen way down. They give me excuses since Nov 2018 and still have not fixed it as of almost April 2019. I plan on buying a few more bikes soon. I WILL NOT allow Roadrunner to have my business any further. Take note Roadrunner, this is how you lose great customers.
Response from Roadrunner FinancialApr 10, 2019
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer. Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well. In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at [email protected]. We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you. Customer Services Roadrunner Account Services, LLC