Roadrunner FinancialReviews of roadrunnerfinancial.com

Don't ever get behind!! They will blow your phone up even after you tell them when to expect your payment. Over four years (almost 5) and no late payments until Covid yet treated as if I paid late every other month.

If I could give a negative I would in a heart beat. Got pre approved they road runner found the atv we wanted contacted the dealer and put a hold on it. Called road runner and they needed some paperwork , not a problem sent it to them several times in several different forms. Every time they said it was blurry couldn’t read. Talked to probably 10 people never the same answer Finally talked to a very nice lady she said she would figure it out immediately and call me back. Never got a call back. So called the dealer we were going to purchase it thru and they ended up financing us at a way I mean way lower internet rate. Would never recommend road runner

I purchased a motorcycle ZXR14 June 2021 I was aware of the interest rate at 18% because I just purchased a home. I've made 4 payments as of today October 06, 2021 somehow someway they're math and my math does not correspond has only dropped the principal less than $300 I'm very well aware that a $285.85 payment & over a $192 goes to interest my goal and intention is to pay the Balance by December 1st 2021 the individual- representative was quite helpful professional professionally dry. Don't go with Roadrunner it's best to get your funds for your motorcycle through a Credit Union! lower interest rate and pay off ASAP! Double up your payments. Or calculate the interest rate that is pulled from your monthly payment find out how much is going to principle & how much is going to your balance. Don't waste your time allowing them to make money off of you, we all know the game! I'll never go back to Roadrunner again! Run to the Bank/Credit Union as fast as you can. I'm running as fast as I can to the bank to pay this off ASAP! 🤗

Im sorry but they don’t even deserve the 1 star that I was forced to give in order to write a review. I had a total loss of my utv and have been waiting for a refund of my extended warranty in which I am owed. I have been outright lied to by any and everyone at this facility stating that the funds have been sent and that they would be sent overnight only to be disappointed time after time. The refund was authorized to be refunded back on June 5th and I have made several calls only to find over and over again that no refund had ever been issued. I finally thought I had a resolution on Aug. 5th but yet again no refund. While I’m at it I didn’t understand why the option to have the funds directly deposited into my account was only offered last week, even though all along this was an option but never offered. I contacted my bank since I was promised that it would be in my account no later than Tuesday Aug 10th 2-3 business days after it was processed by accounting. It was no surprise that it was yet again not there. My bank advised me to contact you and verify that all the information you have is correct and to ask for a trace number so my banking institution could locate and verify that indeed that a refund was processed however your accounting could or would not provide the requested information and instead gave me a bogus number that had no relevance. Lastly I requested a call from a supervisor twice and only received a call back once by Cybil in which I missed and then when I called back I was not able to speak to her only relay questions and information via the customer service rep. Customer service reps have been helpful up until this last one she was rude and when asked for a number of corporate office she rambles off the number very quickly several times and when I asked her to slow down she did not. I’m so frustrated and can’t wait to get my refund so I can be done with this company.

If I could leave no stars I would. I just opened my loan 3 weeks ago and contacted them to see if they had received the title yet because the dealers states they mailed everything and to also gain help to set up automatic payments. The first rep was very rude after she asked for my account number and stated she could not find anything then she searched with my name and social and I asked well what is the correct account number if that one was wrong and she yelled at me that she never told me my account number was wrong so I asked to speak to a supervisor because I did not like her attitude and even the supervisor became very foul with me stating I was the one being rude initially because I was talking abruptly and told me that they did not have to finance the utv I have for me and they could come pick it up. How was I being rude when this was my first call ever to this company? All I wanted was simple info not this! Like wow what a way to talk to someone and a first time customer at that. I then asked to the supervisor Alex’s supervisor and she began to tell me if she gave me her supervisors number that he would not allow me to talk to him this way and she advises I lose my attitude! Like what!?!? Am I some kid?!? Long story short she gave me a fake number! I am literally on the edge of going back to the dealer to cancel the loan!!! I have never in my life had a company talk to me that way! When if it was not for people like me allowing you to finance my loan you wouldn’t make any money!!! This was sick and disgusting and I hate I ever went through this company!

Seven months have past since I paid off my loan. Still haven't received my MSO. They say they lost it and treat me like it's my problem. Update- 8 months now and they say there is nothing they can do.

Worst finance company EVER to do business with. I bought a brand new Polaris utv on 06/08/2019 had it, paid on it on time EVERY month until this month 09/2020. My machine was stolen in August. My insurance company paid it off this past week. Went to buy me another machine to replace my first one. The service his time is absolutely horrible!!! A whole new percentage rate, they want a down payment, and capped my loan at $12,000. This was know where near the same case as the first time. And nothing on my credit has changed. They have basically put it as if I’m purchasing through them again, there gonna give me the worst treatment possible!! I don’t know about everyone else, but I feel repeat business by a loyal customer should be recognized!! But not with these jokers!! Very unsatisfied customer here and I would NOT recommend this company to ANYONE!! Go where business is appreciated!! Go to a credit union or local bank!!!

Just responding to your message you tell me it was because we lost contact which is a bunch of bull the fact of the matter is your manager is a complete psychopath that had my wife crying something is wrong with y'all I was one payment behind and that payment was postpaid so we were in contact Liars and do me a favor tell your tow truck driver he is on video sneaking into my backyard I am looking to take legal action against Roadrunner Financial and the tow truck company and I will do everything I can to post proof of y'all wrongdoing y'all are calling Jerry Hopkins I have told y'all multiple times he passed away including sending a death certificate but y'all refused to take his name off y'all mistake of calling him is not my problem