Roadrunner FinancialReviews of roadrunnerfinancial.com

Response from Roadrunner FinancialMar 26, 2024

We are in receipt of the dispute of the customer. We have performed a full investigation into the customer’s claim and are unable to identify any wrongdoing on the part of our company. Due to privacy considerations, we cannot comment on the specifics of a customer’s account in a public forum. However, we can confirm due to the status of the customer’s account access to our online platform was terminated. As a result, the customer was unable to access her online account. The customer was advised of the reason for this and what was needed to resolve the issue. The customer has not followed through with resolving the issue. The consumer can contact us at any time to discuss the matter further. Therefore, we are closing this dispute and taking no further action in this regard.

Response from Roadrunner FinancialDec 1, 2023

We are in receipt of the customer's dispute and have investigated the matter. From the records we have it appears there was an issue with the phone connection and our agent was unable to hear the customer. It appears the issue may have been affecting the customer's ability to hear our agent as well. We are sorry that he had to experience this issue, but we are happy to discuss any issues he may have with one of our agents. In addition to calling us, the customer can email us at [email protected] or can chat with us online at on our website at www.roadrunnerfinancial.com/payments. We hope that this resolves the issue, but the customer may contact us should he need anything further.

Response from Roadrunner FinancialJun 22, 2023

We are in receipt of this review and offer the following in response. Of the $608 payment received on 6/6/2023, $121.01 was applied to interest and $486.99 applied to principal balance. With no payment having been made between 2/27/2023 to 5/26/2023, the entirety of the 5/26/2023 payment ($151.91) was applied towards the interest that had accrued in the interim ($242.60). Since this is a simple interest loan each time you pay, the payment will apply first to the outstanding interest that has accrued since your last payment received and then the remaining amount will be applied to the principal balance. Excess payments will not advance the due date in excess of 2 payments and those excess amounts paid will be applied to principle, which will result in the term of your loan being shortened. Therefore, based on the way the payments were amortized and the scheduled payments due, the next payment on the account would be due on 8/26/2023. I hope this clears up your concerns and please know that we sincerely appreciate your business. If we may be of further assistance to you, you can contact us at 833-288-1367 or email us at [email protected]. Please reference your Trust Pilot Review. Very truly yours, Roadrunner Account Services Customer Service.

Response from Roadrunner FinancialNov 7, 2022

Dear Mr. Houston, Thank you for providing feedback about your experience and we are sorry that you were dissatisfied with our service. We have tried to reach you by phone to discuss this situation further but have not been able to reach you. We reviewed the matter and have identified what may have caused your issue. Payments made after 3pm are updated in our systems at the end of the next business day, effective the previous day. If a payment is made before 3pm it is noted on the account on the same day. Having a cut off point during the day is standard business practice. Any notice that is sent out includes a statement to disregard the message/communication if a payment has already been made. Your payments in question were made through Speedpay, a third party vendor which we do not control nor have any ownership interest in. Therefore, we didn’t debit your checking account for the additional payment and can’t credit your checking account. As our representative explained, we can’t refund something we didn’t collect directly therefore you would need to contract Speedpay to see any refund, however doing so at this point could have a negative effect on your account as it could affect your payment schedule. If you would like to discuss this particular issue further please contact us to allow us to explain since we do not want to disclose information regarding your account information in a public forum. We understand it can be frustrating to have overpaid a payment vendor and then want a payment back. In the future if you receive a notice that a payment is due and you have already processed a payment, you can contact us directly to confirm if a payment has been received. Again, we thank you for raising your concern. Please know that we most sincerely appreciate your business. Let us know if you have any further concerns by calling 833-288-1367 and asking for the Director of Training and reference your google review.. With best regards, Roadrunner Account Services Customer Service Department

Response from Roadrunner FinancialJul 26, 2022

As discussed with our agent earlier this month, there are some companies that advertise that they will accept payments for lenders for a fee, who are not at all associated with the lender. The one discussed during the call with our agent was one of those business. In that scenario you would be paying that business to take your payment and drop it in the mail to us. That is not really helpful to most people and is probably not worth the $10.00 they were going to charge you to do it. As advised on the call with our representatives, we have several payment methods that do not involve paying a fee. You can pay online through our payment portal, set up auto pay or mail us a physical check, all of which are free. As indicated, we are happy to text or email you links to our new customer portal that includes an even easier than before method to make an online payment, a link to set up AutoPay, and even our Payment Processing Center address. Much of this can be found on our website at www.roadrunnerfinancial.com/payments. As a reminder, if you land on a website that asks you to go to another company to pay, as you indicated was your experience, you are not on our website and we do not receive any fee that they charge. We do not promote the use of any of these third-party sites as they are expensive and can cause a delay in our receiving your payment in a timely manner. I hope this clears up your concerns and please know that we sincerely appreciate your business. If we may be of further assistance to you, you can contact us at 833-288-1367 or email us at [email protected]. Please ask for the Training Manager and reference your Trust Pilot Review. Very truly yours, Roadrunner Account Services Customer Service.

Response from Roadrunner FinancialJun 8, 2022

Dear Sir, we regret that you had a negative experience with our company. As relayed to you in a recent call with one of our agents, every lender has risk tolerances within which they must operate and strict guidelines we are required to adhere to. As much as we do want to work to resolve this matter with you, the request was outside our standard operating guidelines. Our goal is always to provide the highest levels of service in any circumstance and hope to be able to assist to the best of our ability in the future. Know that we sincerely appreciate your business and if we may be of further assistance to you, you can contact us at 833-288-1367 or email us at [email protected].

Response from Roadrunner FinancialApr 1, 2022

Dear Ms. Farrell, We are sorry to hear that you are unhappy with the experience you had with our company. We investigated your complaint and have identified what has caused your issue. We do our very best to be fully transparent with all of our customers, however due to privacy requirements we are unable to discuss this issue in a public forum. We would invite you to speak with one of our agents to discuss this matter further. You can contact us at 833-288-1367 or email us at [email protected]. Please ask for the Director, Training & Customer Engagement and reference your Trust Pilot Review. Know that we sincerely appreciate your business and look forward to speaking with you. Very truly yours, Roadrunner Account Services Customer Service.