Alan P.
Under no circumstances should you…
Under no circumstances should you finance with Roadrunner/Octane. I have owned my UTV for almost a year and have made every payment on time until this last one. I proactively contacted them before I was late to explain that I was facing a serious medical concern in my family that would impact my ability to make the payment on time. Despite this, they repossessed my UTV over one missed payment and refused to reinstate it. They expect me to pay an amount that exceeds what I originally paid for the machine. Their lack of communication has been appalling—no letters, no warnings, just immediate repossession. I am committed to informing everyone about my experience to ensure that no one else is taken advantage of by this company.............. To their reply, yes, you may have called several times and it looks like all the calls went to spam caller.... There are multiple ways to get in touch with a customer; you have my email and mailing address, you as a company, chose to do business this way to take advantage of customers. Just as the person the person with the company that picked it up stated. "this company is known for this because it close to taxe time and they know it will get more for it" after thinking about it that makes perfect sence because of what ive already paid into the machine plus what it will auction for will be more then what the loan is for but then also you will try to get a judgment for the diffence so you will come way ahead. The shadiest stuff I've ever seen.
Response from Roadrunner FinancialJan 9, 2026
Hello, Allen. Thank you for sharing your feedback. We are truly sorry to learn about the challenging family medical situation you faced, and we thank you for contacting us. While we strive to assist our customers during tough financial times, we were unable to approve your request for an extension on December 1, 2025, as your account did not meet the necessary payment criteria, which we discussed in our previous chat conversation. Our records show that your account was 49 days past due at the time of repossession. During this period, we made multiple attempts to contact you, but we were only able to leave voicemails as direct contact was not successful. As the account has moved into Charge Off status, we are unable to offer reinstatement at this time. To reclaim the vehicle, the full balance will be required. As per your request, we have sent you a copy of your original contract to ensure that you possess all the necessary documentation for your records. Should you have any further questions, we would encourage you to reach out to us at [email protected] or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department