RL Food Testing Laboratory, Inc.Reviews of rlfoodtestinglaboratory.com

I have worked with RL Labs over the years and they have always been wonderful. Everyone is knowledgeable in their field and will walk you through the process with patience. I always feel like they genuinely care. This last time I needed my sauce tested for an inspector and I needed a rush on it. The first person I spoke with was Alison, she immediately put me in touch with Maria. I can't say enough how much I appreciate Maria and how amazing her customer service is. I also would like to thank Sharon for helping get the certification out so quickly. You guys are great !!!

I had a fantastic experience working with RL Food Testing Laboratory. From start to finish, their team was incredibly professional, responsive, and attentive to detail. They truly go above and beyond to ensure customer satisfaction. The quality of their work exceeded my expectations, and the entire process was smooth and efficient. I highly recommend RL Food Testing Laboratory to anyone looking for reliable and top-tier service. I’ll definitely be using them again in the future!

Have use RL food testing twice now and have had a great experience. Will definitely be using them in the future.

I reached out to RL Food Testing to ask whether they could help interpret shelf-life testing results once my third-party lab data was complete. Maria initially responded that they could assist in estimating a “best by” date, provided that the appropriate testing was done and an NDA was in place — which I had already reviewed. From the start, I politely stated that I preferred to communicate via email for clarity and documentation. Despite this, Maria called me again anyway and then left a voicemail asking me to call her back — disregarding the communication preference I clearly expressed as a potential client. Shortly after I reiterated my request to continue by email, she abruptly reversed her earlier position and stated the service was now “outside of scope,” without explanation. It felt less like a true scope issue and more like a reaction to not having her preferred communication method followed. As a small food business owner, it was disappointing to feel like my boundaries weren’t respected and that a service offer was withdrawn simply because I wanted to communicate in writing. I’ve since moved forward with a more collaborative and flexible lab, and I’d encourage others — especially small producers — to confirm alignment on communication styles early when considering this lab. Edit: in response to the comment below. I have provided Maria all the information needed and also included “ — or clarify what additional information would be helpful — I’d appreciate your input” in my email but she just immediately dismissed and replied “it’s out of scope”. Also, I clearly requested to communicate by email only, but I continued to receive calls and voicemail messages instead. I understand some people prefer to speak by phone, but as a customer, I expected my preference to be respected — especially for a decision that impacts budget and timing. This added to my overall sense that the experience wasn’t collaborative.

They did an amazing job. Definitely using them more

Very professional, punctual and friendly. Ms. Maria is absolutely a gift to that company. She helped me through the process of acquiring my nutritional labels which made the whole experience of a new life venture even more exciting to take on. Thanks for being so helpful and kind. Rose Randolph

Fantastic to work with.

She was more than understandable and patience very professional indeed