KATHRYN H.
No Follow Up
Have been a member of this credit union before it was Rize, 30+ years. Didn't have any issues until the name change which they said the services would not change. Within the last 2 years I have had a couple of issues in which customer service has never returned a call. Recently an auto withdrawal was denied claiming my debit card was inactive. I use this card on a daily basis. I called and the rep couldn't find why this transaction was denied and informed me that another rep would research and call within 24 hrs, that call was never made. At this point I do plan to close this account.
Response from Rize Credit UnionMay 27, 2025
Thank you for being a loyal member for over 30 years. We truly value your long-standing relationship with us. We're very sorry to hear about the recent issues you've experienced and the lack of follow-up from our team. That’s not the level of service we strive to provide, and we understand how frustrating this must have been. We’d appreciate the opportunity to make things right. Please reach out to our Manager, Member Experience directly so he can look into your concerns and work toward a resolution. He can be reached at 800-866-6474. Your feedback is important, and we’re committed to improving your experience.