rivian.comReviews of rivian.com

Very disappointed in the poor service and the unprofessional attitude of Rivian customer service. My Rivian wall charger stopped working after about 20 months. Kept getting messages that the vehicle no longer recognized the charger. Vehicle charges fine plugged in to dryer outlet. Rivian refuses to honor the 3 year warranty on the charger. Keeps making me jump through hoops including asking me to pay for an electrian to come diagnose their wall charger, but refusing to compensate me for that expense if the problem is with their equipment. This has been going on for over a month now. Most frustrating, the service techs I get on the phone are unable to explain why they believe it is an upstream voltage issue when the charger had been working off that same circuit for 20 months. Then they get rude when I ask them to send me whatever diagnostic info they have that makes then think it's not the charger so I can provide that to the electrician. I don't think they have any such diagnostic info. They just hope making me jump through hoops avoids them having to replace their equipment, which is under warranty.

Don’t work with Gino Velez at the Memphis location! He is a scammer.

This company, unfortunately is an absolute joke. I really wanted to like Rivian, the company their product, but they just made it impossible. Long story short we leased a vehicle with them went through all the paperwork process wasted an entire Saturday afternoon sitting at Rivian until everything was complete and they came out and said the individual that screws the license plate plates on has gone home for the day and we can come back another day to get our car. Speak volumes to the dysfunction and unorganized purchasing process that we experienced. We live over an hour away so needless to say this was a hardship. Rivian did not offer any other solutions or offer to make things easier on us in any way. They do not care about the customers. So we canceled our lease canceled our purchase and we will be buying a car somewhere else.

My wife’s Tesla lease is coming to an end, and since we love our Model Y with FSD, we knew the bar would be high. However, we were genuinely intrigued by the upcoming Rivian R2 and decided to give Rivian a fair chance today. We walked in as highly motivated buyers looking for a viable alternative. Unfortunately, this first-time experience with Rivian left a permanent bad taste in our mouths. From the moment we arrived, the entire environment felt incredibly cold and sterile. Worse than the atmosphere, though, was the staff. The sales agents were downright rude. It felt like an absolute chore for them to talk to us, and they made it abundantly clear that they did not want to deal with us at all. There was zero effort to engage, answer questions, or show off the vehicle. We understand that modern EV buying involves a lot of automation—Tesla has mastered that—but when you actually interact with a person at Tesla, the service is decent, professional, and helpful. Rivian's staff couldn't even manage basic politeness. The market has no shortage of great EV options right now. While the R2 is an interesting vehicle on paper, a company cannot survive on product design alone if the frontline customer experience is this toxic. If this is how Rivian treats potential buyers trying to hand them money, I can only imagine how awful the post-purchase customer service is. Thanks to the dismissive and rude team today, we’ve decided we are much better off sticking with Tesla. Disappointing, unprofessional, and entirely skipped the mark.

The worst car I ever drive it in my life. 10000 miles in the battery have to be replaced. It's a car, oh, that's a toy, oh, that's a golf cart

I would never recommend to buy a rivian! The auto pilot never works and when it does, it will turn off mid drive without any warning, the truck will just stop charging in middle of the night with no warning so you wake up to a dead battery. When I bought I was told a service center was being built near me. 2 years later now they say it’s not, whenever I have an issue which is regularly I have to drive the car to rivian in Miami which is 70 miles or get it towed which costs me $500 each way. I would give this truck back in one second if I could! Counting the minutes till the lease is up so I can go back to Tesla.

Not clear on the deposit and purchase process. Kept deposit and canceled my order.

We purchase this truck and we thought it would be amazing, it has been overall a decent vehicle except for one major issue, there have been many small issues to be expected but this is unacceptable. Rivian boasts its ability to record vehicle accidents (incidents) my truck can not record any accidents and Rivian service can not locate any issue and cannot retrieve any video. I have had police officers ask for video recorded by the vehicle and I cannot provide it to show other driver at fault, I’ve raised the concern with Rivian Legal, they said they don’t feel like it’s a big deal and that they should take the truck back as it’s not working correctly. So if you want a dependable incident camera recording system you prob want to look toward the Tesla brand as Rivian does not record any incidents as the manufacturer swears to but will not back up or repair as they cannot figure out the issues. There legal department feels no responsibility for a vehicle that’s doesn’t function as intended and Rivian sales people tell you it does, so they lie about the vehicle’s abilities and then won’t back it up when your vehicle doesn’t perform correctly. I asked them to replace the truck and they declined since the truck they provided me doesn’t work correctly they won’t buy it back so I could get another vehicle and now the 7,500 rebate doesn’t exist anymore because they’ve delayed addressing a lemon they sold me. Again Rivan says there vehicles do things that they should do but sell a broken unit they can’t fix and they decline to take it back to help out a customer of there’s. Buy from someone else if you want some to stand behind there vehicle Rivan will not back up there vehicles, there legal department is just as bad