Jason E.
Stayed at The Ritz-Carlton Melbourne…
Stayed at The Ritz-Carlton Melbourne expecting a premium, stress-free experience, but unfortunately it was the complete opposite. What should have been a relaxing stay turned into a frustrating and disappointing experience, particularly for my wife who was left feeling anxious due to issues that simply shouldn’t occur at a hotel of this standard. For a brand that positions itself at the top end of luxury, the service and overall experience did not align with expectations. When something goes wrong at this level, it’s not just about the issue itself — it’s about how it’s handled. In our case, the resolution offered fell well short of what you would expect from a luxury hotel. To their credit, the team was polite and responsive, however the proposed compensation required us to spend more money to “fix” an experience that was already below standard — which doesn’t feel like a genuine resolution. At this price point, guests aren’t just paying for a room — they’re paying for a seamless, high-quality experience. Unfortunately, that wasn’t delivered. I hope management takes this feedback seriously and reviews both service delivery and how guest concerns are handled moving forward.