RitualReviews of ritual.com

Response from RitualSep 2, 2025

We’re so sorry to hear about your experience. That’s never the kind of service we want to provide. To clarify, all of our products are shipped within their recommended shelf life, and we follow the month/day/year format for expiration dates (found on the bottom of every bottle). We also want to assure you that subscriptions can be easily managed or canceled directly through your account settings, and our team is always here to help if you run into issues. We’d love the chance to fix this. Could you please email us at [email protected]? We’ll review it right away and ensure it's resolved for you.

Response from RitualAug 28, 2025

Hi Catherine! We’re so sorry for the disappointing experience with your order. We completely understand how frustrating it is when tracking doesn’t update properly. This definitely isn’t the experience we want for our customers. Could you please reach out to us at [email protected]? Our team would love to take a closer look at your order and make things right.

Response from RitualAug 19, 2025

We’re so sorry to hear about your experience and that you feel this way. We can assure you that Ritual is not a scam—we’re committed to transparency, science-backed formulas, and third-party testing to ensure the quality and safety of every product. We’d love to learn more about your specific experience so we can make things right. Please email us at [email protected] with your order details so our team can help directly. Your feedback matters to us, and we’re here to support you. 💛

Response from RitualAug 6, 2025

Hi there, We're so sorry to hear about your experience. This is not the level of service we aim to provide. We completely understand how frustrating it must be to wait over a month without receiving your order or a resolution. Shipping to Canada can occasionally face unexpected delays or tracking issues outside our control, but that doesn’t mean you should be left without answers. We want to make this right for you ASAP. We've sent a request to confirm your email address so that we can look into this further and make it right. Thank you for bringing this to our attention. We truly value your feedback and hope to regain your trust. —The Ritual Team

Response from RitualAug 6, 2025

Hi Karen, We're sorry to hear you're feeling this way. We want to be absolutely clear that we are a legitimate company, and what you’re describing does not reflect the experience we strive to provide. If you’ve encountered an issue with an order, charge, or delivery, we want to help resolve it as quickly as possible. Please contact our Customer Experience team at [email protected] with your full name and any relevant details so we can immediately look into it. We understand how frustrating it can be when things go wrong, and we’re here to make things right. —The Ritual Team

Response from RitualAug 6, 2025

Hi Surj, We’re so sorry to hear this. Waiting over a month without receiving your order or a resolution is incredibly frustrating, and we completely understand your disappointment. This isn’t the experience we want anyone to have, and we’d love the chance to make things right. Please reach out to our Customer Experience team at [email protected] with your full name and order number so we can take a closer look and work toward a solution. Thank you for bringing this to our attention. We’re here to help. —The Ritual Team

Response from RitualAug 6, 2025

Hi Haley, We’re so sorry to hear about your experience. This is not the standard we strive to uphold. We understand how upsetting it is to spend money on something and not receive it, especially after multiple follow-ups. Please know that we are a legitimate company, and we take situations like this seriously. If you haven’t already, please contact our Customer Experience team at [email protected] with your full name and order number. We’d love to look into this immediately and work toward a resolution. Thank you for your feedback, and again, we’re truly sorry for the frustration this has caused. —The Ritual Team

Response from RitualAug 6, 2025

We’re so sorry for your experience. This is understandably frustrating, and we hear you. Not receiving your order and feeling unheard after multiple emails is not okay, and we want to make it right. We are a legitimate company and never want anyone to feel like they’ve been left in the dark. If you haven’t already, please contact our Customer Experience team at [email protected] with your full name and order number. We’ll make sure your concern is prioritized and fully resolved. Thank you for bringing this to our attention. We’re committed to earning back your trust. —The Ritual Team