RitualReviews of ritual.com

Response from RitualApr 26, 2026

Hi Stephen! We’re really sorry to hear about your experience. This isn’t the impression we want to leave. You can cancel or pause your subscription at any time directly from your account page, and it should be a quick and straightforward process. That said, we’d truly appreciate the chance to make this right for you. If you’re open to it, please email us at [email protected], and we’ll be happy to look into your account and sort this out together as quickly as possible.

Response from RitualApr 17, 2026

Thank you for sharing this feedback. We really appreciate it. We hear you on the subscription experience. Our model is designed to make it easier to stay consistent, but we understand that flexibility is important and that it may not be the right fit for everyone. You can make changes to your subscription at any time, including skipping, delaying, or canceling future orders directly from your account. If you ever need help with that, our team is always here to support. Feel free to reach out to us at [email protected].

Response from RitualMar 26, 2026

Thank you so much for bringing this to our attention! We’re so sorry for the delay with your order. We completely understand how important it is to receive your prenatal vitamins on time, and this isn’t the experience we want for you. We’d love to make this right and ensure you’re supported. Please reach out to us at [email protected] with your order details, and we’ll take a closer look and work toward a resolution as quickly as possible.

Response from RitualMar 17, 2026

Hi Sue, thank you for taking the time to share your experience. We’re really sorry to hear this. That sounds incredibly frustrating, especially after being a longtime customer since 2020. We haven’t made changes to the Essential for Women 18+ formula, but everyone’s body can respond differently over time. It’s important that you feel good taking your supplements, and we’re sorry to hear you’ve been experiencing a reaction. That’s definitely not the experience we want for you. We also sincerely apologize for the delay in support. That’s not the level of service we aim to provide, and we understand how frustrating it can be not to have clarity about your subscription or return request. We’d really like to make this right. Please reach out to us at [email protected] or reply to your existing thread, and we’ll take a closer look at your account to confirm your subscription status and help with those unopened bottles.

Response from RitualMar 2, 2026

Hi! We’re really sorry to hear that this was your experience. That’s certainly not how we want anyone to feel after reaching out to us. While we do initially offer digital support channels, there are real people behind every conversation, and our team is here to listen and help. We know how important the human element is, especially when you have questions or concerns about your health. If you’re open to it, we’d truly appreciate the chance to support you directly and turn this around. Please feel free to reach back out at [email protected]. We’re here and ready to help 💛

Response from RitualFeb 4, 2026

Hi there. We’re really sorry to hear about this experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it can feel to receive a product with a shorter remaining shelf life than expected, especially when you’re planning to finish a current bottle first. Our supplements are safe and effective to use through the expiration date listed on the bottle, and we aim to ship products with sufficient shelf life for regular daily use. That said, we hear your concerns around expectations and transparency, and we’re sorry that our communication didn’t provide the clarity you were looking for. That’s not the experience we want anyone to have. We take feedback like this seriously and will be sharing it with our team as we continue reviewing how we communicate expiration timelines and support customers in these situations. If you’re open to it, we’d appreciate the opportunity to look into your specific order and see how we can help. You can reach us directly at [email protected].

Response from RitualJan 27, 2026

Hi there. We’re really sorry to hear about this experience. We understand how frustrating it is when a delivery timeline changes unexpectedly, especially when you were relying on the order to arrive before travel. We want to clarify that delivery dates are estimates and can sometimes shift due to carrier delays once an order is in transit, which is never our intention or something we want customers to experience. That said, we absolutely understand how disappointing this felt, and we’re sorry for the inconvenience it caused. While we don’t offer phone support, our Customer Support team is available via email and is always happy to help review your order and look into next steps. If you haven’t already, please reach out to us directly at [email protected] with your order details so we can take a closer look and support you from there.

Response from RitualJan 5, 2026

Hi! We’re really sorry this was your experience — that’s not how we want anyone to feel. All subscriptions are clearly disclosed at checkout and can be managed, paused, or canceled at any time through your account. We never want anyone to feel stuck or surprised, and although we don't accept returns, our support team is always available to help with subscription changes. If you’re open to it, please reach back out so we can take a closer look and help make this right.