Ritual is a personal health brand that is building the future of daily essentials. Our mission is simple: we help turn healthy habits into a Ritual. We started by creating the first visible supply chain of its kind and reinventing the daily multivitamin from the ground up. Now, together with some of the world's leading scientists, researchers, and advisors, we're developing a new standard of high-quality, traceable daily products across new categories.
Ritual (ritual.com) has 196 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
ritual.com
Website
ritual.com
Category
Personal Care
Location
Culver City
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 40% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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DO NOT BUY. THEY GIVE EXCUSES AFTER EXCUSES. ZERO CUSTOMER SUPPORT. AVOID AT ALL COSTS..
Response from RitualJun 1, 2026
Hi Anthony. We’re sorry to hear that your experience didn’t meet expectations. Providing thoughtful and timely support is important to us, and we understand how frustrating it can be when a resolution isn’t what you were hoping for.
We appreciate you taking the time to share your feedback and will pass it along to our team as we continue working to improve the customer experience.
KF
Karen F.
I will not be ordering anything again
I will not be ordering anything again. Ordered May 10 and still not received May 29th.
Response from RitualJun 1, 2026
Hi Karen! We’re sorry to hear your order hasn’t arrived yet. For customers in the U.S., first orders typically arrive within 5–7 business days, so we understand your frustration.
Please reach out to us at [email protected] with your order details, and our team will be happy to look into the status of your shipment and help however we can.
LH
Laurel H.
Forever to ship if at all
I ordered from this company almost a month ago. Customer support said it shipped.
Then, 3 days later, I get an email that it shipped. I’m not sure where it’s shipping from but two weeks later, the tracking says it’s halfway there but no actual useful information. Really makes me disbelieve the reviews on their site. “Fast shipping!” I don’t think so. I have a feeling I will have to contact my credit card company on this one.
Response from RitualMay 27, 2026
Hi Laurel! We’re really sorry to hear about this experience and completely understand your frustration. Delays and unclear tracking updates are not the experience we want for our customers. Generally, first orders take 5-7 business days to arrive, and from there, orders should arrive on time each month.
While shipping timelines can occasionally be impacted once a package is in transit with the carrier, we’d still love the opportunity to look into this further and help make things right.
Please reach out to us at [email protected] with your order details so our team can take a closer look.
JM
Joy M.
Disappointing Experience – Fishy Aftertaste, Lack of Transparency
First, the brand does not clearly disclose where the final product is made, which raises transparency concerns for a supplement you’re supposed to trust.
After taking the vitamins daily, I noticed no improvements in energy, or immunity & it caused drowsiness.
Most notably, I experienced persistent fishy burps and aftertaste—despite the product claiming to be vegan and fish-free. This is a known issue tied to the algal oil used for omega-3s & it made daily use unpleasant. Fishy burps during my days were off-putting.
Given the high price & lack of noticeable benefits, I’ve decided to discontinue use & request refunds.
Not the quality or experience I expected from this false advertisement.
I emailed Ritual requesting my full refund for two bottles of the deceptive product on 5.21 & i have yet to receive a reply.
Response from RitualMay 21, 2026
Hi there, and thank you for taking the time to share this feedback. We’re really sorry to hear the experience wasn’t what you expected.
We'd love to share more information with you! On transparency: our products are manufactured in South Carolina, and our ingredients are sourced from suppliers worldwide. You can trace each nutrient back to its supplier here: ritual.com/ingredients. You can also explore sourcing, testing, and packaging details (including Certificates of Traceability for each product) on our Made Traceable® page: https://ritual.com/pages/our-standards
On not noticing a difference: supporting bone, heart, and brain health is what’s important for the long term. While many people do feel a difference, some don’t, and that’s okay. It’s what’s happening inside that counts. Water-soluble nutrients (like Magnesium, Folate, B12, and Boron) get to work to help support your cells and blood, while fat-soluble nutrients (like Omega-3 DHA and vitamins D3, K2, and E) may take longer. Overall, it can take 3–4 months for your body to reach a new equilibrium.
On the “fishy burps”: while our Omega-3 is vegan (from algal oil) and our capsules are designed with a delayed-release to help minimize aftertaste, sensitivities can vary person to person, and that’s definitely not the daily experience we want for you. Taking them with a meal and earlier in the day can sometimes help.
If you’d like, please email us at [email protected], so our team can help with the next steps, including your refund request.
DD
David D.
Shipped Pills Without My Permission ($230 lost)
Not only did this product cause me gastro problems (I threw them out), the company sent me an order for over $230 worth of pills and then refused to let me return them, even though I never opened the box. I consider this stealing.
Do not trust this company with your credit card number.
Response from RitualMay 8, 2026
Hi David. We’re really sorry to hear about your experience and understand your frustration. While some customers tolerate our products well, we recognize they may not be the right fit for everyone.
Regarding your order, subscriptions renew automatically unless canceled prior to processing, and once an order has been processed and shipped, we’re unfortunately unable to accept returns. That said, we understand how disappointing this situation feels, especially given the order value.
Please reach out to us at [email protected] if you haven’t already, and our team would be happy to take another look at your account and see how we can best support you.
TD
Tami D.
Can't Cancel unusable product
I can't use the product. When I logged into my account, it showed I had no subscription so I contacted customer support via chat. Confirmed I had no subscription. I keep getting bottles that I can't use. They keep telling me I don't have a subscription and there is no order history.
Response from RitualMay 4, 2026
Hi! So sorry for the confusion here.
If you’re continuing to receive shipments but aren’t seeing a subscription or order history in your account, it’s possible there may be a second account or subscription under a different email address. We’d love to take a closer look and get this sorted for you.
Can you please reach out to us at [email protected]
with any other email addresses you may have used to place an order? Our team will investigate and make sure everything is fully resolved.
MH
Marion H.
I want to cancel my orders immediately
I want to cancel my orders immediately, I do not have an account to log into and when I try to open one I am not receiving a code.
Response from RitualApr 29, 2026
Hi there,
We're sorry you’re running into trouble with this—that’s definitely frustrating. We’d be happy to help get your orders taken care of as quickly as possible.
Please email us at [email protected] with the email address used for your order, and we’ll take a look right away and help cancel.
KA
Katie
Will charge you monthly in a heartbeat…
Will charge you monthly in a heartbeat and not till you! Make you sign up for a subscription at check out and will keep charging it! Shame on this company for such tactics. Anything to get ahead nowadays.
Response from RitualApr 29, 2026
Hi Katie! We’re sorry for the frustration. That’s definitely not the experience we want you to have.
Ritual is a subscription-based service, and this is communicated during checkout. Orders are set to process automatically every 28 days to help keep you on a consistent schedule.
That said, you’re always in control, and you can cancel or adjust your subscription at any time directly from your account page. If you’re having trouble accessing your account or would prefer help, feel free to email us at [email protected], and we’ll take care of it for you.
We’re here to help.
