RitualReviews of ritual.com

I wanted to send a Ritual customised porcelain holder and candle set to a friend who’s husband has died - and not cheap at £65.50. Online delivery offer 4 happy birthday gift cards which means there is no way of sending a message or even letting my friend know it’s a gift from me. I asked for my message to be simply printed out on plain paper but Customer Services not only said it was impossible but were so rude they took my breath away. Just shows they may put a spin on mindfulness, calm and beauty in the shop front but they’re driven by ugliness. I’ll take my custom elsewhere

AVOID AVOID AVOID! Terrible service, incompetent support people, infuriating approach to customers. Ordered on the 26th March 2022, sat here on the 6th April 2022 still with no product. The saga: - ordered to my house - dubious about the auto sign up to monthly subscriptions (is that legal in the way it’s done on here??) but figured I would give it a chance based on the quality of the product - chased update on delivery as tracking listed as waiting for dispatch on 1st April. Update provided was that the address wasn’t working in their system (my standard address that every variation of delivery company can make it to daily but apparently not this lot!). I checked the address on my account all fine, repeated it was accurate. - support confirmed it would be issued shortly - they then clearly amended to a random address of another house, clearly just to make the order go through. I received no notification of this at all. - I get a tracking update today (on the 6th) saying it is with the courier and will be delivered to the random address later this week. - I contact the delivery company (Hermes/EVRi: whole other story on service there!!) who state they cannot change the address and the retailer must do it - I write to the retailer, who says “sorry to hear that, no problem we will fix it for you” - support proceed to send me all the same delivery information and tracking info I already had, saying call the courier - I try again explaining the issues I have had and expand on the challenge - literally the same outcome…by this point I am lost for words - so I ask for a refund as the product won’t get to me but the wrong address - I am told for a refund I need to send them the product back….arrggghhh! Will just contact Amex who will recover the money. Just a terrible terrible service and massive incompetence all round. They do not care about customers at all!

How greedy and manipulative is it of this company to auto-enroll customers in monthly subscriptions???? Without any other option at the time of purchase??? What if a customer does not realize they are accidentally auto-enrolling in a monthly subscription and they don’t have the money to afford it? Truth be told I would have loved to be a recurrent customer but this website policy and business model disgusts me. Sure, monthly subscriptions work for some people but customers need to have the option. Sorry, but you lost me.

Some of the worst customer service I have ever received. The vitamins are great, but the subscription model is inefficient in that you have to manually adjust the order every single month in order to not have a gap without vitamins. I inquired about this, If for no other reason than to provide feedback on their process, and the service rep (named Christian) seemed to refuse to comprehend the problem, was so unapologetically rude, and did NOTHING to help me. Just copied and pasted some pre-written text, barely read what I wrote and didn't care at all about my experience. Bad subscription set up and even worse customer service. He was even sarcastic when I let him know that he wasn't actually helping me - a true jerk that does NOT belong in customer service. I've been pushed away by Christian specifically, and intend to look into their competitors so I can stop being a Ritual customer.

Hold nu op et cirkus. Jeg bestiller på hjemmeside 1.9. Den er norsk. Kender ikke så meget til firmaet det er en gave til min datter - hun har sat alle links ind. Betaler og venter der kommer besked om den er på vej. Jeg går og tjekker da hun skal have den d. 18.9 - posten beder om at få penge for at kunne yde Hjemmelevering d. 16.9 - dette betaler jeg. Kontakter kundeservice og de undskylder og giver mig en rabatkode på 10 % til næste gang jeg vil bestille. De vil bede posten om at deres varer kommer retur og indenfor 14 dage får jeg mine penge. Jeg tager på ferie den 18.9 varer er stadig ikke kommet. Kontakter kundeservice flere gange ingen respons. Jeg vælger at bestille igen og betaler igen - det viser sig at den rabatkode på 10% ikke virker. D. 6.10 fortæller jeg at nu går jeg til forbrugerombudsmanden og til trustpilot hvis ikke de reagerer - jeg får svar i dag om at de nu kan se at jeg har bestilt i Norge og de sender ikke til DK - rabatkode duer kun til Norge - jeg kan taste den ind på den norske hjemmeside!!! men den bestilling jeg afgav d. 4.10 - med udsolgte produkter - vil være på min adresse i dag. De vil give posten besked om at sende den pakke der driver rundt i Norge retur til dem og først derefter kan jeg få mine penge. Dejlige produkter men virkelig ringe kundeservice. NB efter denne blev offentliggjort har Rituals fremsendt besked om at de tilbagebetaler for den pakke som stadig er i Norge og gør opmærksom på ALDRIG at bruge end anden hjemmeside end det land du kommer fra.