RithumReviews of rithum.com

-You will have a major issue MONTHLY.. I am serious. A New unique and costly issue.. every month whcih will take months to fix and other times over 6 months. -The system is old, broken, and full of serious bugs that they can not even fix or understand. -Commonly, your products will be delisted due to these issues, and it takes weeks for them to fix it. -You will never be compensated for their mistakes. Management is just as arrogant and ineffective as customer service. -Integrations with markets only work 90% of the time, and you will constantly find issues that take ages to fix while you lose money. -Salespeople outright lie; upper management are just as bad and treat you with contempt. -Customer support is just as bad; it takes several emails to get them to do something, and always at least 2 emails for them to even begin to answer the question. -Account manager can only apologies as they know how unfair and bad it is but can not do anything. -They are one of the most expensive options available. -Their contracts lock you in for 12 months with exit penalties regarldess of them failing in their end of the agreement. Seriously RUN it was the worst choice signing up with them. They are also one of the most expensive options, anything else would have been better. *Rithum responded below, Ofcourse not saying they can do better or acknowledge well know issues but to say I am not a customer. I very much am but also know they would resort to legal threats and target my account if they did.

So Many things 1.WORST CUSTOMER SUPPORT - I was yelled at and demeaned by 2 different project managers 2.Shipping MODULE IS AWFUL 3.Set up was not good and difficult and I used to build databases so I know what Im doing 4.Expensive for the amount of support and help and difficulty 5.JUST ALOT OF BAD THINGS AND THEN A CONTRACT THEY WONT LET YOU OUT OF EVEN IF YOU ARE DEMEANED AND TALKED DOWN TOO AND ITS OBVIOUS IT DOESNT WORK FOR YOUR BUSINESS

I've been using them since '05. It's a great platform.

We are a large seller with 30k+ SKUs in our catalog. Rithum makes our data and catalog management scalable and efficient.

After a well-supported onboarding/training with setup of the environment and going through the process of listing on a marketplace (with calls once/twice a week), I was able to repeat the process for other marketplaces and languages/locations/accounts. The extra revenue is more then significant, but my main win/goal was to standardize my processes and to be able to connect the new marketplaces to the different DC’s (in an automated way) that I already used. That saved me a huge amount of time not having to handle/updating the orders myself. Support is online, quick in responding, but downside of not being able to chat is that sometimes things get lost in my translation (or explanation). In that case the account manager can be called to correct that for me. Currently active in 12 countries and appr 25 marketplaces and waiting for more VAT numbers to come in and expand further.

I have leveraged Channel Advisor(Rithum) for years to manage product feeds and handle some management of paid media for a couple of organizations where I have been employed. They are typically very responsive and extremely fair anytime an issue comes to light. I recommend them highly to anyone looking for a partner in this space.

We have contracted with them for Rithum's Channel Advisor platform. Stay away from them. They promise things they have no experience with. They are unable to deliver what they say their system can. They list marketplaces they integrate with and then come back and say they have never integrated with them. We have lost an entire month with them. Will be seeking compensation from them. There are many other options in the market.