RithumReviews of rithum.com

Rithum sells you by saying anything you want to hear.. like yes we have prebuilt connectors for that. As soon as they get your, steep, implementation fees they pass you onto another team. Turns out none of the connectors they sell you on even exist. I see why all of their employees are leaving for other platforms now. I chose Rithum, very specifically because they said they had things, but they didnt. Otherwise I would have gone with any of the many cheaper options out there.

Our experience with Rithum’s onboarding process was very disappointing. We were asked to make a payment for an upgrade without receiving clear information in advance about the technical requirements or capabilities needed to complete the connection. After payment, we had to spend considerable time investigating the requirements ourselves and finding a way to test the upgrade. When we were finally ready to proceed, we were told that the case was “very old” and that a new onboarding case would be required. Clear requirements, proper guidance, and confirmation of technical readiness should be provided before requesting payment. The lack of communication created unnecessary delays and additional work for our team. Based on this experience, we cannot recommend the onboarding process.

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Terrible! They never admit a mistakes, never compensate and customer service is painful. If their system goes down for 4 days… no compensation for lost sales and extra staff needed If they make a mistake which results in lost sales on markets and you can prove it.. good luck getting a dollar. They also put their fees up by 4% each year. Save your self the time, cost and pain, choose anyone else. It will be the best choice you ever made!

Beware, "Rithum accounts for all the GMV that is pulled into the platform which does include cancelled orders" We had over 700 cancelled orders do to an integration issue with a new marketplace and Rithum billed us for those orders.

Powerful tool. Customer service is absolutely useless. Have had two projects with ChannelAdvisor/Rithum. Developers on my team were excited because the tool would help managing catalogs across many channels and can make it was to intro to other marketplaces. Unfortunately, the two sets of project managers, onboarding managers and account managers I've worked with have been so useless it's not worth using the tool since it takes so much effort to make any progress on the support side. They have no business sense, or strategic thinking. They are essentially plumbers that work in customer service. They have the scripts they follow, but can't address any nuance or strategic level thinking. I hope another company can recreate this tool and deliver an assemblance of effective customer service. Everytime I send an email they respond with chide, rude remarks which I don't understand because any issues that arise is due to their failure to give effective guidance. The reason people pay for onboarding is to have guided support. Regrettably we could have saved all the money by just referring to the onboarding documents because it's taking the same amount of time and effort on the client side.

Salespeople outright lie about everything. Their managers are just as bad. They don't care if they scam customers for a profit.

This company is a nightmare! Avoid them at all costs. They make big promises but delivered nothing... for 9 months straight. We even had to hire someone to do the job they promised to handle! Now they're coming after us for $20k. Absolutely wild. Do yourself a favor and steer clear—plenty of other suppliers out there. Seriously, look elsewhere, you'll be better off. But if you're stuck and have no choice... make sure you have a lawyer check their contract and only pay them based on actual results!