RITFIT SportsReviews of ritfitsports.com

I chose RITFIT because shipping said 5 to 7 business days. It’s been almost a month and I still have not received most of my order. It’s coming in 7 different shipments. The best part is the cage that everything goes on has not been shipped yet and no idea when. No one answers the customer service number. I tried at least 6 different times. No one responds back with any answers in emails and messaging. I highly recommend going somewhere else if you plan to spend a lot of money. It’s just too risky.

I purchased a leg curl machine from RitFit and was excited to use it, but unfortunately the product is not usable due to sizing. I am 5’9” (average height), and my knees do not align properly with the bench. The roller pad does not sit correctly on my lower legs, making the machine uncomfortable and impractical to use. My two teenage sons are even taller and it does not fit them either. So the equipment is simply not usable for our household. I contacted the company requesting a return and refund, but they refused because I no longer have the original packaging. I discarded the packaging in good faith, as I was genuinely excited about the purchase and had no expectation that I would need to return it. Refusing a return for a product that is not usable for an average-sized person is not reasonable. I am requesting a return and refund for order #135358. Very disappointing experience.

​Rating: ⭐☆☆☆☆ ​I would strongly advise anyone looking for gym equipment to take their money elsewhere—literally anywhere else. My experience with RitFit has been a complete disaster from start to finish. ​I ordered a bench that was explicitly scheduled for delivery on a Monday. Not only did it miss that date, but the tracking showed it sitting stationary in Chicago—right in my area—for over 48 hours without a single update. After waiting 7 business days for a product that was already overdue, I was told delivery was still "unlikely." ​The "Customer Service" is a joke: ​Insulting Offers: After acknowledging their total failure to meet delivery commitments, they offered a pathetic $20 partial refund. It’s an insult to think $20 makes up for a week of wasted time and zero communication. ​Zero Accountability: They did nothing to actually resolve the shipping issue or expedite the process. ​Refund Delays: Even after I cancelled the order, they told me I’d have to wait another 48–72 hours after they get their product back before they’d even process my refund. They are essentially holding my money hostage because of their own shipping incompetence. ​Save yourself the "stress and disappointment" they claim to be sorry for. Buy from a company that actually values its customers and understands basic logistics. RitFit is not that company.

Never in my life will I buy equipment from you again, the worst customer service, now it turns out that we have to keep the equipment even if it is not well made and does not have a good angle that piece of garbage that I bought from you there is where it will end up in the trash please don’t buy anything from here if you try to do a return don’t waste your time zero help from this company the hack machine it’s in the corner for free it’s a piece of garbage please be aware .

What an absolute terrible experience. I ordered a machine from them and one of the packages got lost in transit. Good luck if this happens to you 10 emails and six phone calls later still hadn’t received it.

No, Manuel and any of the boxes are delivered. Ridiculous.

No help from customer service. I placed an order in November, after many inquiries they said product would ship in late December. The product did not ship so I had to follow up again and they gave me another date for shipping in mid January. I expect it won’t ship then either. Don’t use this company. No help, no product, false advertising. You get what you pay for. Order 121986

Well over a month and no order. The delivery date continues to be pushed back. Where is my order 118302?