RITFIT SportsReviews of ritfitsports.com

We ordered the BPC06 and it arrived completely damaged. The freight company even acknowledged that another package fell on top of it during transit. I have sent several pictures, and have asked for a full replacement, and they acknowledge that as the best solution; however, they still want detailed pictures and for me to sift through the manual and tell them part name, number and specific damage. It arrived on a pallet in 100s of pieces, I do not have the time or the patience to comb through every box, wrapped piece or element. We have asked for calls, but they continue to deny our request, and want me to do all the work for a $4,000+ purchase that both parties have already admitted is damaged. I do not desire receiving just replacement parts and then find more damage on other smaller pieces in 2 weeks to then go back through this entire purchase. As of now, I am leaning toward asking for a full refund and moving on to a company that actually respects their customers and the experience with the company.

Terrible customer service. I bought the gazelle, which arrived broken. It was broken before it was shipped, the boxes had no damage. I have tried contacting them via phone, Facebook, website chat and email and cannot get a response. I’ve ended up having to dispute the payment. I love the equipment but will be ordered from elsewhere in future due to their customer service.

I reached out and never got a response, the boxes arrived damage and so the part, part scratched and bent. Never ordering Ritfit again

Terrible customer service, no one ever answers the calls and they don’t tell you if you order a package of equipment if anything is back ordered . Been waiting on my bench for weeks now

Shipments from UPS and FEDEX, FEDEX doesn't know their butt from a hole in the ground. FEDEX cannot find my package after I put a hold on it so I can pick it up. too many different deliveries, you cannot even put it together because the only way to know if you have all the parts is to spread the parts out and mark them off.

We only received on box and it shows our order is complete. We cannot even put it together as we have no parts and no one is answering on support!

I ordered a 1000lb barbell and got a 700-900lb barbell

I really wanted to love this company and what they were about but what I found out is they’re hap has hazardly ran unorganized and the shipping company that does blind drop shipping and has no clue where any product is I have called. I have emailed. I’ve open tickets. I’ve been told I’d be contacted back. I spent money and no clue where the product is. The left hand doesn’t know what the right hand is doing with this company how people received machines I’ll never know. I’m guessing they gave them away to get good reviews. Beware the shipping company is telling me it could take up to 45 days for them to locate and get me my product rit fit doesn’t seem to care nor no know. They don’t answer their phone. They don’t respond the tickets and they don’t actually call you back when they say they will luckily for me it saved me $80,000 worth of equipment buying from them, but if you have a home gym I would walk away and go on Amazon and order another company.