Rite AidReviews of riteaid.com

I have been a loyal customer for over 30 years to my Local Pharmacy in Fairport. In 2018 I moved to Lancaster and my husband, and I went to the Rite Aid on Central Ave, in Lancaster. We both had nothing but issues with them, Rx not filled in a timely manner or not at all. Then we are asked to wait or come back, only to come back and they are still not filled. I signed up for TEXT alerts, which I had in Fairport and to this day have not received one from the Pharmacy telling me my script is done. I have signed up 2x’s for this service with zero results. IN 2018 my husband got fed up and went to Walgreens and has had no issues at all, he told me to go there but I really like the Rite Aid and was trying to be loyal to this one. The Pharmacist is very rude, she is just too full of herself to help. We have had insurance issues, my husbands company changed providers and we got new cards- I gave them the new card and thought they were using it. I found out for over a year they were not using the right card and our Rx’s were no going through the correct insurance. Apparently, they were using a coupon, which I was not even aware of. I went to pick up my Rx and ask for a copy of my Rx receipts because I was not seeing them on my plan. She told me I did not have insurance, after an explosive minute, I gave her my card again. She then told me I would have to wait and come back the next day because she had to call my Dr to rewrite the script. Was she crazy I never heard of such a thing, I even questioned her thinking she meant insurance, but no she meant Dr. So, I paid reg price and told to make sure it was in the computer for next month. OMG guess what it was not there, my Rx was not ready, I told them I would be back at 9am to have it ready. My husband was they’re at 9:15 and was told he would have to wait 20 minutes. I am guessing everyone in Lancaster is retired because the Pharmacist seems to think we have nothing to do but wait for them. So, guess what, GOODBYE RITE AID, I am going to WALGREENS and sending all my patients their as well.

I was having an issue refilling my rx. The pharmacist, Austin Elliot was assigned to me to explain the policies and practices. To say I was stressed is an understatement. I was actually freaking out. Austin was amazing! He kept his cool (which helped me keep mine). He worked with me, and my MD to come to a resolution. I cannot say enough about Austin! He was such a huge help, and continues to be my advocate. I am so grateful for his above and beyond help! Thank you Austin, you’re a rockstar!!😊

awful customer service. placed an order on 1/25/2022. Contacted via chat on 2/14/2022. Was given the tracking number (it was never emailed to me). Tracking showed delivered in New York (delivery address is Indiana). Was told the distribution team would take a look and reach out. I had to contact again via chat on 3/1/2022 which is when I was told my order was canceled. Why wasn't I contacted about my order cancelation via email or phone?

The pharmacists are EXTREMELY rude and insensitive as well as condescending. I will NEVER go here again.

I have nothing good to say about my experience at the pharmacy. Lines are long meds are not ready staff is rude

Really good pharmacy I would recommend anyone go there changed their staff all new employees work there, Medicines became reasonable there changed their image. The company is a pleasure doing business with. Keep up the good work.

Rite Aid SUCKS! I scheduled an online appointment for a J&J booster for my son. The first available was two weeks out, which happened to be one day before he was required to upload the proof. We got there and they said they didn't have J&J, only Pfizer and Moderna. I asked why they were scheduling appointments if they didn't have the vaccine and they couldn't respond. I asked why they didn't call to inform us ahead of our arrival and they claimed their phone was out! I find that very unlikely. They refused to try to find us another location that had the booster.

I was an employee at rite aid for almost 3 years. It was the WORST experience that I have ever had with an employer. I mean absolutely horrible. I would NEVER recommend anyone to work for them. I was always over worked and underpaid. In my opinion they don't value their employees. The people that's supposed to lead by example would curse you out. And I have seen them do the same to their customers. Very unprofessional. And again the WORST COMPANY THAT I'VE EVER WORKED FOR.