Rio MovingReviews of riomoving.com

This is the worst company ever. Don't use them unless you want a lot of headaches. They said they would move me on the first then called to reschedule for the second. Which then I had to pay an extra day where I was. They cancelled on me a few hours before by email, never calling me on the first. By this time it's to late to get someone else or even a u- haul. Then 5 hours after they should of moved me I got an email to sign the contract. The only other email I got was a quote and cancellation. No calls. They are not very good at business or professional. Don't use them.

Absolutely the worst experience in hiring movers, that I’ve ever had. This is come from someone who has moved almost every year for the past six years. When I booked, all seemed good. Received updates and so on. I was told that it was helpful if I could bring things that I could carry downstairs (third floor walk-up), this would obviously help the movers to move faster. So I woke up early to begin, and did about 50% of the move down the three flights. This was right around the moving window of 9-10AM. I get a call around 9:20AM from a dispatch saying that he hadn’t heard from the moving team and would be following-up. He then called back around 9:50AM saying that mover had family emergency and could no longer come, and that the next date would be Monday (today is Saturday)… this baffled me as it is the 1st, and it should be obvious that moves cannot just be rescheduled or postponed, especially so last-minute as this. I went back and forth with dispatch who although was trying to do his job, he wasn’t giving a clear yes or no to anything. Just there’s a chance that someone may be able to come sooner. Ultimately, I canceled with Rio (beet decision ever). Fortunately a reputable moving company here in Chicago was able to come right away, so without them, I don’t know what I would’ve done as I had to be out. Likely would’ve spent hours trying to find other options or would’ve had to move myself. I refuse to ever consider Rio for my move, and will step on a mountaintop to tell others to AVOID this company unless you want to take the risk. I would rather spend thousands with another company than to give Rio another chance. Also - they hide bad reviews. Within their contract, they have a line where they write they don’t allow negative feedback for experiences like this… mind boggling. But I don’t care, I’ll leave reviews of my experience across all platforms to bring awareness to this. Moving is already stressful (as we know), not being able to depend on a moving company is not worth it. There are great movers out there, Rio is bottom of the barrel.

I had an absolutely terrible experience with Rio Moving, and I would strongly advise anyone against using their services. On moving day, the movers arrived an hour late. They had rented a U-Haul truck but were unable to open it, causing another 1.5-hour delay. I was promised a two-man crew, but in the beginning, only one mover was doing all the work while the other was outside on the phone with U-Haul. This doubled the time and left my belongings sitting on the ground outside in the grass for hours. When the second mover finally returned with a different UHAUL truck, Rio (off-site) restarted the timer immediately! I called to ask why they didn’t start the timer after all my belongings were off the ground and onto the truck—since their mistake caused double the work, doubling my payment! Their response? “It shouldn’t take the movers that long.” They insisted that the timer starts the moment the movers touch my belongings—regardless of the delays. He said he gave me a 10 minute credit for th delay! Once the movers realized everything in my apartment was already broken down, they intentionally slowed down, smoking, laughing, and chatting in the truck—leaning on my furniture! The process of just packing my furniture into the truck alone took over three hours. When they finally got the truck open, they had to reload everything from the ground, further delaying the move. On the way to the storage unit, Rio called me and charged me an extra $125 for going over the scheduled time. Despite this being entirely their fault. At the storage unit, they carelessly threw my furniture inside, breaking my living room set, the compartment to my arm rest of my chairs—which I didn’t notice until after they had left. To make matters worse, after the stuffed my storage, Rio called to charge me another $125, claiming they went 15-20 minutes over their time, even though the delays were completely on them. In total, I was charged over $700, and they kept my $49 reservation fee, even though my contract clearly stated it would go toward my total balance. When I called Rio about this, he flat-out denied ever saying that—even though I had it in writing in my email reservation/contract! The entire move took 7 hours, when it should have been a straightforward job. As a single parent, I work hard for my money! This company is unprofessional, dishonest, and reckless with people’s belongings. I am in the process of filing a complaint with the Better Business Bureau, The State Attorney General's Office, and The Consumer Financial Protection Bureau. Companies need to stop treating customers, that give them business, any kind of way and need to be held accountable. I hope no one else falls victim to their deceptive business practices. Avoid Rio Moving at all costs!

I feel compelled to share my experience with Rio Moving, as it was far from the 5-star service they claim to provide. TLDR; My experience with Rio Moving was nothing short of a nightmare. From their unprofessional and inefficient movers to the damage of my belongings, the exorbitant overcharging, and their unethical attempts to silence criticism, I strongly urge anyone considering Rio Moving to look elsewhere RIO MOVING aggressively ATTACKS NEGATIVE REVIEWS by making FALSE CLAIMS - including baseless and wholly unsupported *EXTORTION* accusations - to prevent many unfavorable reviews from being posted or they flag them for Trustpilot to quickly remove them. This is, at best, an unethical business practice customers must consider before entrusting Rio Moving to move their property. I've made *multiple* attempts to get this review posted only to have it removed by Trustpilot (never had ANY review I posted on other platforms removed) due to false claims by Rio Moving. In Rio Moving's 'Review Reply' they assert, "This review is either an extortion attempt or has been posted by a competitor to defame our company on purpose." This appears to be an unscrupulous attempt to distance themselves from the horrific moving experience they provided us. HOURS LATER, I received a phone call from Brad at 1:34 PM on February 12, "to discuss the avenues in regards to [my review] for one of the moves WE DID FOR YOU" [emphasis added]. THE ACTUAL MOVING EXPERIENCE: 1. Gwen and her motley crew took excessive breaks - each member took over 10 smoke or other breaks - that significantly increased the cost as the service was billed hourly. 2. Their lack of focus and organization was staggering. At one point, they attempted to leave for the destination without fully packing the bathroom and kitchen cabinets. 3. My wife and I personally witnessed Rio Moving tossing boxes to one another, showing complete disregard for our belongings. 4. The final cost was well over $500 more than the original quote for a one-bedroom apartment. Gwen specifically demanded cash payment, and I was forced to pay the remainder via cash or Cash App/Zelle. ADDITIONAL FALSE ALLEGATIONS LEADING TO REMOVAL OF PRIOR HONEST REVIEWS 1. Rio Moving also attempted to discredit my review by stating that they *only* accept credit and debit card payments (I stated Gwen the lead mover demanded cash or Cash App/Zelle for far more than agreed). Here is the relevant portion of an email they sent prior to the move that *REFUTES* their false claim regarding acceptable payment methods: _________________________________________ From: Rio Moving *** email addresses not allowed in reviews*** Date: Sat, Mar 4, 2023 at 3:03 PM Subject: Reservation Fee Payment To: John Galt (pseudonym) Balance payment to be paid on the day of the move to our movers via *** CASH APP, ZELLE or CASH *** [emphasis added] once they arrive at your doorstep on the day of the move: $350. _________________________________________ This direct contradiction exposes their dishonesty and calls into question the credibility of their other claims. 2. Rio Moving claims in their reply, "Who is Gwen?? We do not have any employee with the name Gwen." Although Gwen may not be currently employed by Rio Moving, this doesn't mean she wasn't at time of the move. Also, they likely hire movers as CONTRACTORS, so *technically* she none of the other movers are considered employees. Furthermore, I possess text conversations and phone logs proving Gwen's association with Rio Moving I would upload if the platform allowed. 3. Rio Moving's false extortion claim and allegation my review was "posted by a competitor to defame our company on purpose," is patently untrue. Brad from Rio Moving left a voicemail wanting to discuss a move, "we did for you" refuting yet another false claim that the review was "posted by a competitor." Defamation only occurs when one makes untruthful statements, not ones that are true. Rio Moving's unprofessional mud-slinging is nothing more than desperate attempts to dodge accountability for disastrous moving experience they provided us. CONCLUSION: AVOID RIO MOVING Many of our items were damaged or broken, and the overall service was completely unprofessional. Given Rio Moving's misleading statements, untrustworthy business practices, and poor moving service, I strongly recommend against hiring Rio Moving. Rio Moving’s conduct is a disservice to their customers and a stain on the moving industry. Do not make the same mistake I did—choose a company that values transparency, professionalism, and accountability. NOTE: False accusations of extortion or from a competitor constitute an attack.

I’m not a person who even writes reviews but I needed to do this. I just had a horrible experience recently with RIO! It’s way too much to type out but I told myself I wouldn’t forget to make this negative review! Shawn Kahn wasn’t being honest about his dealings, nor did he deal justly with me and my family. His movers delayed my items for a whole day and did not compensate me for it ! My family and I were almost homeless because of them being careless. Do not utilize RIO for your move!

HORRIBLE HORRIBLE COMPANY! Paid them 500 dollars for them to not show up at scheduled NoT flexible time then they rescheduled twice more just to NEVER SHOW UP AND CANCEL LAST MINUTE!!! They hung up on me twice and were completely unprofessional!!!!!!!!! DO NOT TRUST THIS COMPANY!!!!!!!!

I DO NOT RECOMMEND Rio Movers. Greatly underestimated the proposal which caused an additional 8 HOURS in additional charges. A 3 bedroom house took 12 HOURS to load and unload. at the 12 hour mark they left half the truck load in the garage. They had to come back 2 days later to finish the job (at no cost). Homes were 20 mins from each other. They left deep scratches on wood floors and scratches on multiple pieces of furniture. Crew work hard but were not efficient at all. Rio has made no effort to compensate for the damaged floors or furniture.

Do not use They sent me two kids to move a house full of heavy furniture. Complained when asked to take stuff upstairs. Did not reassemble all and I did not go upstairs to check before they left. Was asked to use my drill and drill came up missing. Scraped and gashed on brand new walls/doors Dispatch is in Wyoming so they don’t care once they have the funds.