RIFRUFReviews of rifrufqueens.com

-15 just to do a return. Not a great company

I won a giveaway on February 26 and it was for a pair of sneakers for my dog Junior. I was given tracking but package was never given to usps when asked about it was told sorry but they were moving building then was told they are on the way. Here another month and still no shoes and now no one will answer any of my messages or emails. I just would of lived the sneakers for Junior. This is unreal

I cannot believe this company is still around. It is truly one of the worst I have ever had the displeasure of dealing with.

I ordered 2 sets of shoes, birch and navy, then after 3 weeks i dont have any notifications or any updates where my shoes are. So i reached out and reached out. Finally they say birch was out of stock, i have to choose between bone or black. If i didnt email, they dont feel the need to inform me that they dont have the item. At this point i just wanted to get my shoes. So i chose bone. And again after 3 weeks they dont reply or send any updates where my shoes are. My order number is 23148. Its so frustrating ive been waiting and waiting for any updates, and dont get any replies. And until now i still havent gotten my shoes. Pls send my shoes already since you took my money alr last year.

Company seems to be nonexistent! No number to call, don't respond to emails. Shoes are cute and seem well made but DO NOT FIT my little 4lb pomeranian. Seems as if her legs are too skinny for the velcro straps to hold tight and they dont stay on. But there's no way to ask questions, talk to anyone, or get any response at all. The shoes are VERY expensive, don't fit and the company is virtually Non Existant. Stay away!!

Ordered shoes on 7/4, it is now 7/27 and I have zero shoes. STAY AWAY!!!!

Placed an order on July 15th, $380.55, for 5 pairs of shoes, 5 complimentary sets of wipes, 2 leashes, and package insurance. I have tried to contact them via email and multiple outlets of social media. They have replied to my email ONCE promising my package will be shipped out the same week. There is still no update on shipping and no email updates either. They lack any customer service and communication. I have seen multiple complaints online about them and I wish I did more research on their customer service team to know how they truly deal with customers so I could have avoided this. At this point, the only thing I want is for my package to be shipped out IMMEDIATELY or a FULL refund of $380.55 back to my card. For the company, please focus on your customer service team. You guys have the potential to grow this business if you focus on customer service and communication skills. I really wanted to support you guys since you are a small Asian owned business but it’s very frustrating and concerning when you refuse to acknowledge the lack of communication and extremely slow process without even mentioning the delay on your website in the first place. I have seen complaints of people waiting since May for their order or refund and they have been ghosted by you guys. That’s not something that a regular consumer would like to see. At the same time, while ignoring your customers, you guys are able to post things online to promote your shoes more. Please stop promoting so you can focus on actually finishing up open orders. You release new colors and shoes but at the same time, claim you’re busy and backed up. If you are truly that busy and full of backlogged orders, having a new release is NOT a good idea and does not reflect well on your company’s priorities of current customers with pending orders.

I just registered RifRuf on BBB... They have terrible customer service. Their sizing is totally inaccurate. I measured accordingly per the diagram...After the sneaker was delivered I get sent a video which SHOULD be in place instead of the diagram. Either way, when I followed the video instructions, my dogs size was still the same. I feel they have a scam in terms of not addressing this sizing issue and eagerly setting clients up for failure to charge them for a handling fee. I have sent BBB all the proof I have (delivery, tracking, date recieved, return requested, return request help, via email AND social media. Since I sent all correspondance via my work email, I pay for a mail tracking service and have seen that they OPENED and FORWARDED all my emails with no resove or communication other then their generic "heres the link (that doesnt work) for your return." I have attached their return policies along with all this proof and now I am going to make this their problem. I have done SO MANY efforts to contact them cordially, and they have PROVEN to ignore my good faith attempts. As for their product....OMG, they are super cute... That is the worst part for me. I really wanted my dog to use these sneakers before our trip to the beach and protect his paws. All I want are shoes that fit and moving forward as compensation/restitution for everything that I had to gather to open a case in BBB. I have notified as many as I can on IG, FB and any review website that they can now report this company to BBB so that they can have REAL communication with direct buyers, instead of focusing on whole sale selling overseas to dog boutiques that do mark ups! They have a fake address on the website (A PO Box mailroom type store), but NO PHONE to call. Just ONE email. Their LLC is registered with this physical address: 7014 13TH AVENUE SUITE 202, BROOKLYN, NY, 11228 and I hope that others can learn from my horrible experience with this company that only cares about taking your money and getting richer. And HEY RIFRUF....My PHONE number is in your data base, don't write some stupid public comment here pretending you are going to resolve my issue. I have seen your reputation online now and it's all an act.