CSo
Sent me the wrong product and never…
Sent me the wrong product and never responded to my request for a refund/exchange.
Riderzon provides the ultimate online equestrian shopping experience. Founded by the team that brought Samshield Helmets to the North American continent, Riderzon strives to provide the best equestrian brands at the best prices. Specializing in Samshield, Flex-on, Arion Tack, Seaver, Veltri and Lilo Belts, Riderzon understands the needs of themodern equestrian and strives to provide the best customer service possible.
riderzon.com (riderzon.com) has 16 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 2 reviews with 1 star · Clear filters
CSo
Sent me the wrong product and never responded to my request for a refund/exchange.
Katie G.
Deceptive return policy - proceed with caution.
Response from riderzon.comAug 9, 2022
We apologize for your experience on Riderzon. At Riderzon we strive to bring our customers the best brands at the best prices. We are sorry our 40% off sale on tack did not meet your expectations. Unfortunately when we list products on sale we are making room for new inventory and cannot accept returns. We are very open with our return policy and our Return & Exchange Policy for On Sale Items which can be found on our Customer Care page here https://www.riderzon.com/customer-care.