RideandgooReviews of rideandgoo.com

The shuttle was an hour late from scheduled pickup time. We were almost late for our flight. Will never use this company ever again

⭐ 1/5 – VIP apparently stands for “Vehicle Is Pathetic” Booked and paid a premium for four “VIP Minibus – Mercedes Sprinter” transfers. Received the advertised vehicle precisely zero out of four times. No minibar, barely functioning air-con, tired and tatty vehicles, and only one even had leather seats. On a 2.5-hour transfer in Turkish heat, working air conditioning feels like a fairly modest expectation for the supposed “pinnacle of luxury”. Best of all, after complaining about the first vehicle, they sent the same vehicle back for the return journey. A bold approach to customer service. Apparently, stopping at a garage to buy a bottle of Coke is the minibar experience. Four journeys, four disappointments. If you’re charging customers a premium for a specific VIP product, it would be helpful to actually provide it.

olsa 0 yıldız verirdim, 07/08 /2026 tarihindeki 04:10 rezervasyona şoföre ulasamadiklari gerekçesiyle ,4 ve 12 yaşındaki 2 çocukla sabahın o saatinde bekleyerek 05:00 de bindik.rezervasyonla hiç alakası olmayan bir araçla gittik Antalya havalimanına. Haberim olmadan Ücret indirimi yapmışlar ve şoförün haberi olmasına rağmen tam ödeme yaptım. Bahşiş bırakmışım yerseniz, mağdur edilme bahşişi... hiç tavsiye etmiyorum,yalan yanlış olumlu yorum bırakanlar aynısını yaşayın...

Our experience with RideandGoo was absolutely terrible from start to finish. On our arrival at Antalya Airport, despite providing our flight number and arrival time in advance, no driver was there to meet us. We waited for over 30 minutes before giving up and arranging alternative transportation ourselves. The return transfer was even worse. Despite the company sending countless emails and messages asking us to confirm the pickup time, flight details, and reminding us repeatedly that the driver would collect us, the driver went to the wrong hotel and arrived 20 minutes late. When we finally reached the airport, the driver demanded payment in cash, even though we did not have cash with us. He refused to return our luggage, effectively holding it hostage until we paid. He forced us to withdraw cash from an ATM and even called the police over the situation. As if that wasn't enough, after all the delay, the driver took us to the wrong terminal. He drove us to the international terminal even though the company had our flight number, destination and we were flying from the domestic terminal. We then had to pay for another taxi to get to the correct terminal. Because of the driver's delay, the cash payment incident, and taking us to the wrong terminal, we missed our flight. This was by far the worst airport transfer service we have ever experienced. Completely unprofessional, unreliable, and unacceptable. I would strongly advise anyone to avoid RideandGoo and choose a different company. I informed all the time the company about what was happening they respond with bot messages, I know you are really frustrated, we inform operation about your experience and get back to you...and they do not do absolutely anything. Please if you need serious transport this is not the company. And the Vip vehicle is a van of 70's with fan instead of aircon. They are ridiculous

Wir sind rundum zufrieden mit diesem Transfer-Service! Wir wurden pünktlich am Flughafen abgeholt und hatten während der gesamten Anreise über WhatsApp jederzeit Kontakt mit dem Unternehmen. Dadurch hatten wir immer das sichere Gefühl, dass auf uns gewartet wird. Am Flughafen wurden wir mit einem Namensschild empfangen und direkt zum Fahrzeug begleitet. Die Fahrt zum Hotel war sicher, angenehm und zügig. Der gesamte Ablauf war hervorragend organisiert und absolut stressfrei. Wir können diesen Transfer-Service uneingeschränkt weiterempfehlen und würden ihn jederzeit wieder buchen. Vielen Dank für den tollen Service! Wir hatten einen Privattransfer für 13 Personen gebucht gehabt.

Cocuk koltugu isofix ile bagli degildi, oylece koltugun uzerinde serbest duruyordu. Kemeri bozuktu. Cocugumaza bir sey olacak korkusuyla geldik. Ilk bindigimizfe isofix bagli olmadiginiz bilsek dieek red ederdik binmeyi. Klima calismiyordu resmen fenalik gecirdik. 1 saat 15 dakilaik yolu 2 saat surdu ve otobandan gelinmedigi icin inanilmaz yorulduk. Yasadigim en kotu yolculuktu. Vip adina boyle bir hizmet rezillik. Bir kac kere hangi yoldan gidoyoruz dememe ragmen otobandan gidilmedi. En onemlisi cocuk koltugu fiyaskosu.

Wir wurden zwar pünktlich abgeholt hatten aber folgende Probleme: Der Fahrer war unfreundlich und hat nicht aufgehört am Telefon zu telefonieren und Nachrichten zu schreiben. Die Klima funktionierte zwar, ist aber für das Auto (Mercedes Sprinter) völlig unterdimensioniert gewesen und ließ uns 1,5 std lang schwitzen. Außerdem war die lüftungsanlage verschimmelt und es tropfte stets. Musik hören war auch kaum möglich, entweder musste man auf YouTube Musik mit dem Fernseher schauen oder man verbindete sich mit dem Radio, dann hören allerdings nur die vorderen 2 Mitfahrer wirklich etwas von der Soundanlage. Zum Schluss, als wir bezahlen wollten, wusste der Fahrer nicht einmal den Betrag, den wir für die Fahrt bezahlen mussten, wollte kein Kleingeld annehmen, welches bei einem ausgemachten Preis von 96€, jedoch zu erwarten ist, und nahm am Ende auch keinen 50€ Schein an, Weil dieser einen kleinen Riss hatte. Fairerweise muss man gestehen, dass wir pünktlich am Flughafen ankamen, aber keine komfortable Reise hatten, wie uns versprochen wurde.

"On 10.06.2026, we booked a transfer through RideAndGoo from Antalya Airport to our hotel in Sorgun, but we experienced a complete disaster. We wasted our money and our safety was completely disregarded. I definitely do not recommend them! The issues we experienced are as follows: Delay and Wrong Vehicle: The vehicle arrived 20 minutes late. Since we were 4 adults, 2 children, and 1 baby (7 people in total), we had booked an 8-seater Premium vehicle, but they sent a 6-seater standard vehicle. The driver initially lied to us, saying 'the other vehicle broke down.' No Air Conditioning and Hot Vehicle: In the Antalya heat, the inside of the vehicle was like a sauna. The driver hadn't even bothered to turn on the air conditioning before picking us up. We felt like we were going to pass out during the entire journey. Safety Violation (Broken Baby Seat): The baby seat we specifically requested had a broken lock. Even though the driver claimed he had locked it, our 1.5-year-old baby opened the latch 5 minutes later. We had to travel with our baby on our laps the entire way, completely exposed to danger. Unprofessional Management: When I contacted RideAndGoo to file a complaint, the vehicle owner running the operation called me and explicitly said on the phone, 'I sent this vehicle because you are 6 people anyway.' This not only exposed the driver's lie but was also an open confession that they intentionally sent a smaller vehicle. Anyone who wants a safe and comfortable journey with their family should absolutely avoid this company."