RideandgooReviews of rideandgoo.com

The worst and most stressful transfer experience – avoid this company! On our arrival in Turkey, RideAndGo assured us that we did not need to worry about flight delays or baggage collection because they were tracking our flight. Yet our transfer was cancelled while we were waiting for our luggage, as we had no phone connection and could not respond to their messages. They then blamed us and refused to refund our payment. On our return journey, our driver was 45 minutes late. After just 15 minutes of driving, the car developed a problem, and we had to wait over 30 minutes for a replacement. A journey that should have taken one hour ended up taking three hours, and we arrived too late for our flight. Completely unreliable, stressful and unacceptable service. They give you reassurance but fail to deliver when it matters most. I would never recommend RideAndGo!

Scammers!!! After a delay, there was no sign of a driver, the blame was placed on us because we were unreachable, logical when you're on a plane!!!! Never paying in advance here again, money lost.

The transport I ordred and paid for, and that rideandgoo confirmed, never arrived. Thous I lost my plane. This service must be considered a scam.

I booked a private round-trip airport transfer through Ride and Goo, and unfortunately, both transfers were extremely disappointing. On our arrival, communication about a last-minute change was very poor. Not everyone has reliable internet access while traveling, so if a company makes a change, the updated information needs to be communicated clearly and accurately and they need to confirm that the party received the notification. Just because they send a message at that point people may not be able to receive it. The driver/company was not clearly identified by the name Ride and Goo, and the name information we were given did not match what was actually being used. My family member searched high and low for over an hour trying to find the correct transportation. It was only after other transportation companies began helping that they were finally able to locate the correct driver. For our return transfer, we contacted the company approximately five hours before pickup and asked to move our reservation from 4:30 PM to 4:00 PM. We were told 4:00 PM was too close to departure, but they could accommodate 4:15 PM. We were then sent a picture of a white van with a specific tag number and were told that they are coming. We waited outside, sent the company a picture showing exactly where we were, and still no vehicle arrived by 4:32 PM. At that point, we had no choice but to request an urgent taxi. After we were already inside the taxi and leaving, a driver finally showed up and began yelling out the name. He was late and arrived in a different vehicle than the one we had been told to look for. When we explained that we had already waited and had to arrange another vehicle, the driver became argumentative and was yelling at us in front of the hotel. Thankfully, the staff at Ela Excellence Resort immediately stepped in, and the driver lowered his tone. Overall, we booked a round-trip private transfer and had problems with BOTH pickups: one could not be located for over an hour, and the other simply did not arrive on time. Looking back, I should have paid much closer attention to the reviews. Based on our experience, it appears that Ride and Goo relies on subcontracted drivers, and that is where the communication and service problems occur. I would not trust this company with airport transportation and would not recommend them. When you are traveling, especially with family, you should not have to spend your time searching for a driver, arranging emergency transportation, or dealing with an angry driver because the original transfer failed to show up.

I had a terrible experience with this company. I requested a quote and they used A.I. to communicate. My quote was for a driver from A to B, including stops (and waiting times) in between. The quote confirmed the stops, and confirmed (several times throughout the conversation) that the driver would wait (including estimated time-frames, and a full itinerary). It then said it was confirmed, but to secure the booking, I needed to pay a deposit, or full amount. I paid the deposit, and late that evening got a message to say that my journey wasn't possible, and they could only do the A to B part. This was the night before the travel, so it totally stuffed up my plans, and I ended up having to re-plan / re-book elsewhere, the following morning (when I was trying to enjoy a day trip). And the refund took days, rather than being done immediately. So it wasn't what it appeared to be, at all. RideandGoo eventually agreed that the fault was with A.I. (on their side / their booking system), yet they weren't willing to honour the price, which left me in a predicament.

Der Hinweg war Super, Freundlicher Fahrer, Tolles Fahrzeug wie gebucht. Rückweg: Fahrer unfreundlich, Einfaches Fahrzeug schlechte Sitze keine Getränke - Fahrer musste unterwegs tanken - Zeitverlust.

Na akkoord reservering werd ik gebeld dat zij een fout hebben gemaakt in hun administratie en dat er extra kosten komen. Ik heb hier geen akkoord voor gegeven. Ze hebben gezegd dat het door hun eigen fout is geweest en dat ik me geld bij annulering terug zou krijgen. Tot heden nog steeds niets en reageren op telefoons, vergeet maar. Echt een slechte zaak en heel onprofessioneel. Geen aanrader

The shuttle was an hour late from scheduled pickup time. We were almost late for our flight. Will never use this company ever again