Rick Case Automotive GroupReviews of rickcase.com

I just want to say that the whole buying experience was extremely unprofessional. Once the deal we found a sctrar h and certain issues with the car. After bringing the car to be checked by the individuals in charge of customer care We were told that life is not perfect and it was our responsibility to check the car. When the car was given to us it was almost 10 pm and we did our best to check and inspect the car. The manager i think his last name is Castellanos was extremely rude and provided terrible customer care in regards to our concern with the car and the whole buying process. This was at Rick Case Honda Weston.

i called customer service and explained to them the problem, when i received to the dealer i was surprised that they put different issue, and asked me to leave my car to do diagnostic to my car without giving me a loaner

Absolutely the most awful service ever. After waiting 2.5 hours for a small leak on my back tire. I was quoted an escalated/ no competitive price. I requested any possible veterans discount and was told by service person/salesman that he would speak to manager...I waited another 30 minutes with no response. I then took it upon myself to seek out service person found him sitting at computer and stated to me he was still waiting on a response. At that point after 3 hours I had truly had enough. I asked for them to replace my tire and that I was leaving. I walked to entrance of service area noted my tire had never even been removed or inspected!!! I left vowing to never return went to TireKingdom, got an excellent price, quick and gracious service. I will never go back to Honda service again. Your maintenance is more sales than service. Shame on you. Thinking of trading in my 1 year old Honda for a Lexus where service is about the customer and not about selling parts.

Honda crv 2018 just turn 2 years new and had terrible experience Was waiting on idle for almost and hour a/c stop working warning lights came on engine stop did not want to start let it sit for 15 minutes started it after few times .... Had to take it to dealer and the minute walk to service center they said it would be 145.00 for diagnostic even if not in fault ... What ever happend 100k miles or 10 years what ever came first my crv had 66k miles on it.google to see if any recalls on it ... Sure enough it did on a sensor. That caused that service center on aware of this..jejeje did not believe it afther talking to manager was able to check crv and said did not fine nothing on computer check up .... Not happy not at all now I'm driving under fear happen again. Did not like the idea getting charge for no reason.enjoying my car until this happend and service center bad first impression first time ever there no problem until now.. Will not recomend

I visited there to do oil change and tire rotation, but oil change only done.I think the 4 tires are good conditions, but your receptionist said I had to replace them, so he rejected my request that rotate the tires. I know the good tires are running 50k miles no problem even if they were not warned out irregularly. The tires just passed over 26k miles running. I'm so disappointed.

They don't have a good service.

Poor service. I felt the service advisor wanted my phone number for social reasons. Will not return again. Advise others to stay away.

Process for first time service experience was not good - check in took more than 30 mins, service took more than 3 hours and required service request was not done per appointment - may not back here for next service