Rick Case Automotive GroupReviews of rickcase.com

very bad experience, everything is deception, I had never done my maintenance on my lease at rick case honda in Davie because it is far from where I live which is miami, they told me that my first maintenance would be free, THING that was a lie, my recovery that are pending they did not update me either, my worst day, the customer service is terrible, anyway I am not satisfied, I will never go to the Rick case Honda Davie again

Got some body work done at the collision shop, really poor work. Bumper not aligned and scratches visible still.

Very poor client service, don’t listen to the client, brought the car back dirty

Had two different issues with the car: brakes and AC. 1) The service advisor gave an estimate for the brakes. Then two days later, called and stated that they had found additional issues and would require additional fees in excess of $800. Had to speak to the manager who was helpful and got me in contact with the parts department, where I was told that I was given a higher price for parts that I did not need because it was just hundred dollars more (it was actually more than that). Regardless of how much it costs, it should not have been done. 2) The AC was supposedly fixed and I drove around for a day to see it worked --- and it did not. I called the advisor and he stated that "it was working. [He] personally checked it." Have to take the car back in again. They had the car for over a week.

BEWARE!! Rick Case Honda ripped me off!! I have exclusively and now regrettably taken my car to them for service since I purchased it 5 years ago. They had the audacity to see my broken, unusable car, look me in the eye then tell me I needed to buy a bunch of irrelevant service items I had just purchased! It did NOTHING to fix my car and left me no better off To have a working car. Shameful!! Not once, but TWICE in 2 days I was stranded with s broken car they “fixed”. :(

My CPO vehicle I purchased six mo the ago and 8k miles ago developed a leak, serpentine belt failure that lead to alternator, air conditioner and power steering failure. I did not have an appointment and took the car in to Rick Case service for diagnosis under warranty on Saturday early morning. The greeter curbside was immediately annoyed by me being there. I was made to feel like a second class citizen with my old used at disturbing their flow. After a few hours I was called with the diagnosis and informed that the service will not be completed until Monday. I asked for a service loaner as I had to move to and from work on Sunday and Monday. I was refused unapologetically be cause they did not have any available. I asked for options, such as other brands or for reimbursement of reasonable Uber expenses. I was denied without an apology. I asked to speak with the service manager to discuss possible options. I waited for a call back from 4:00pm until 9pm. In between, I called every hour or so to ensure we get some resolution before the dealership closed for the day. No call back, no acknowledgement of me waiting. Monday I was told the parts have been ordered and my car would be ready on Tuesday. I am u pleasantly surprised to hear that a VW service does not have available a $20 serpentine belt, a fuel hose and a couple of clips. When I asked this question, my service advisor slides that my car is old. It’s a certified Pre-owner with and engine that has been produced until very recently in many VW group vehicles. Again, I was made to feel like a second class citizen with my pre-owner car that VW sold me! I was provided a loaner for overnight Monday, and then demanded that I return it “no longer than 4:30pm the following day. I returned it as soon as I finished my workday (past 4:30). The frustration is not worth it, I’ll definitely go to a different dealer and service in the future.

Bad service at all !

Horrible experience. We came in for a an oil change on 08/25/2020. My husband had to wait over two hours. Then they told him the car needed alignment, filters and etc. We ended up paying $302 for service on a car we purched 7 months ago. Four days later, On Wednesday July 29, 2020, while my husband was on 595 HYW the middle cover under neath the car fell and we had to get the car towed. Service personnel charged us another $145 to replace and fix the part that and insinuated as our fault. For a brand new car that we have owned since December needed $447 dollars worth of service. We were ripped off. I regret purchasing the Honda Civic and regret using the service center at Rick Case. Our experience was a nightmare at Rick Case Service. We have two little ones and had to go inside to argue the extra charge, exposing our family to Coronavirus. We have leased 6 Acuras from Acura of Pembroke Pines and have never experienced any issues like this or have had pay so much for service.