Rick Case Automotive GroupReviews of rickcase.com

Rick Case Automotive Group reviews

Showing 20 reviews with 4 stars · Clear filters

Mario V.
Jun 5, 2020
Drop off service
Drop off service, follow up with customer repairs and vehicle car wash and interior cleaning were awesome. Only reason for 4 stars and not five When picking up the car I was at the counter for 15 minutes before being acknowledged and then had to wait about another 10 minutes to get the car.
Response from Rick Case Automotive GroupJun 8, 2020
Thank you for your honest feedback, Mario! We appreciate you taking the time to share your thoughts. We will be working hard to roll out 5-star service for your next visit! Thanks again! Sincerely, Rick Case Volkswagen
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C
May 31, 2020
Great Service!
Franklin was great, very helpful!
Response from Rick Case Automotive GroupJun 1, 2020
Hi C! We’re happy to hear that we were able to meet your expectations and that Franklin provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Volkswagen Team
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customer
May 28, 2020
Great experience
Great experience. We were in and out!
Response from Rick Case Automotive GroupMay 29, 2020
Thank you for the review! Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Audi Gwinnett Team
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JK
May 22, 2020
Great service & sales efforts
Great service & sales efforts. I’d give 5 stars except for one thing: the payment system definitely needs to be updated ASAP. No Apple Pay, no ability to be able to tap the card—I had to hand the card to the clerk and then sign! In the name of Corona Virus 🦠 I was grossed out.
Response from Rick Case Automotive GroupMay 26, 2020
Hi JK! Thanks for sharing your experience with us. We're glad our service and sales teams were able to meet your expectations and deliver a great dealership experience! Also, thank you for the feedback regarding our payment system. We will pass it along to management and see what we can do to improve. Sincerely, Rick Case Volkswagen
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