Rick Case Automotive GroupReviews of rickcase.com

My 5 month old leased Honda wouldn’t start while flashing a bunch of emergency statements on the dashboard. Apparently this means the battery’s about to die. I FIRST call Rick Case to see if I can speak with someone who might be able to tell me what’s going on so I might be able to do something about it myself. I left a message with a secretary. Never heard back. Called Honda roadside assistance. They told me I needed to be towed. Nobody could help explain what was going on. Tow truck arrives 80 mins later. Now the car is dead, obvious even to me that it’s the battery. Tow truck jumps it (meanwhile I had a battery that I could’ve jumped it with myself 1.5 hours earlier if someone could’ve just told me what was going on). I drive to the dealership, now it’s after hours. I drive home. It’s dead again in the morning. I jump it myself. Then drive it to Rick Case to get it finally taken care of. Again, a new car with a presumably new battery. This is why I lease a car...to avoid stuff like this. Unacceptable inconvenience, but I am most disappointed by the lack of responsiveness by Rick Case.

Went for recall. While I was there they looked at my oil and it was at 30%, so they asked if I wanted to do it and I agreed and paid for oil change. Picked up car and after I got home looked at oil gauge and it still read 30%. It is very inconvenient for me to go back and If I do how do I know if they really changed the oil or just reset the gauge!! Hard to trust them now...

We are disappointed in our purchase and Customer Service. We traded in a new Hyundai that was great for us, in for the VW Tiguan RLine model. There has been many issues with only 11,500 miles on the vehicle. We take great care of our vehicles and to be in for service over a handful of times within a years time, make me want to reconsider about another VW purchase in the future. When we bring the car in for a repair, I have to follow up with the status of our vehicle. It would be great to have a courtesy call regarding the vehicles status. I understand that times are different with the issues caused by the Covid19, although a follow up call does not require a great amount of time. Please let me know if you have any questions and I wish this survey from our experience may help you out also. Thanks, Chris

It was very expensive (1,200$), time consuming (2 weeks), no rental car available, with average customer service during the process. I called Rick Case more than they called me to stay updated on the cars status. The cashier whom I paid my bill with was bluntly rude and impatient. Neither my VW diesel emissions warranty or my 3 aftermarket warranty covered anything for these repairs. Paper work was scattered and my key fab was misplaced so I waited an additional 15 minutes just to leave once my bill was paid.

It took over 7 hours to complete service: tire rotation and alignment, car cleaning and detailing. At the end the car was simply washed and somewhat cleaned

Went in for a tire change and alignment, it took two days. The first day they installed and "aligned" my tired the car was pulling to the right and my tire sensor came on. The second day they finally correctly aligned my tired and told me that neither the alignment not the tire pressure was put correctly.

Wasn't happy with service. Called service manager 2x left messages no return call. I bought 2 cars from them in 1 year. I guess they must be doing alot of business and do not need any more.

I do not feel like they took me serious. My car braked on its own in the middle of highway for no reason. Not raining, not at night. A clear day with no one in front. The cars behind me dodged me just missing wall. I was told “nothing wrong with care, nothing we can do” Frank was nice but felt blown off my Mark the manager. I drove to work terrified this morning!! It’s really too bad. Rick Case Honda has always treated me like family until this!!