Rick Case Automotive GroupReviews of rickcase.com

Rick Case Volkswagen's service department really needs to get their act together. 30 days to get an appointment. Do not return phone calls and texts. Inexcusable and poor customer service. Do not have enough employees. It seems they only care about selling cars and not taking care of their customers after that. Will not buy from them again.

Didn't live up to their word - very disappointed with their service!!

THIS IS FOR RICK CASE PLANTATION Okay. You be the judge. Price of a car on internet $23,799.00. Called. ME: I'd like to buy this car. CARLOS: okay. It's 23,799.00 plus $799.00. Plus taxes. Out the door. Drive to dealership. ME: I want to test drive car. IRVIN: That price you were quoted was 'just to get you in here, but I'll work a deal'. Driving car. IRVIN: How about if I can get you $23,799.00 plus taxes. ME Sold. Later. IRVIN: adding $799.00 + 575.00 plus adding 2000.00 hidden in total. I leave. IRVIN: if you reconsider call me. Today car on internet $23,288.00 Called. ME: I'll take the deal now. IRVIN: My managers said no, new month. ME: But you said if i want to reconsider and I have a quote in my hand. Although you added wrong by $2000.00. IRVIN: You're right we did add wrong, but my manager will only honor the addition wrong price. ME: I'll pay $23,799.00 + 799.00 + 575.00 plus taxes. IRVIN: Sorry, no, we raised the price of the car. #scamalert #baitandswitch #unfairbusinesspractices @betterbusinessbureau_ @rickcasehyundaiplantation

If your looking to waste your time then this the dealership to buy a new VW. I went to the VW website looking for a specific Atlas Sport where the website showed they had 2 vehicles matching my search. I called to confirm that they still had the vehicle available and was told they did. I drove from Miami in the rain walked in the showroom then introduced to a salesman that had me walk through 3 floors of inventory to be told they didn't have the vehicle. I wasted my time and gas for nothing. I was just treated to an atempt of bait and switch. If your looking to buy a VW don't waste your time at Rick Case.

Albert Estevez, one of the VW finance guys, is a little slimy snake. He tried convincing me that my car had less warranty than it actually has. When I wouldn't purchase it, he then proceeded to add a $700 charge in my finance agreement thinking I would not notice it. Then he lied and said if I removed it, my monthly payment would go up....just a pathetic slimy little man. I'm sure he has conned many unsuspecting hardworking folks out of their hard earned money.

IN MY OPINION AND WITH MY PROFESSIONAL EXPERIENCE, IF YOU'D LIKE, THAN TAKE MY WORD FOR IT, "YOU DO NOT WANT TO GO THERE". I FEEL THEY WILL MANIPULATE YOU, THEY WILL LIE TO YOU AS THEY DID WITH ME. THEY IGNORED ME FOR DAYS AND AS THEY DID WITH ME, LOW BALL YOU ON YOUR TRADE. THEY GAVE ME A DEAL IN WRITING AND AFTER THINKING ABOUT IT, I WAS GOING TO ACCEPT IT. BUT THEY FINALLY CALLED AND TRIED TO BACK OUT OF THE DEAL THEY SENT ME IN WRITING. THEY THOUGHT THEY'D TRY ONE LAST TIME TO TO GET MY TRADE FOR EVEN LESS THAN THEY AGREED TO IN WRITING. THEY BACKED OUT OF IT BY USING TOTAL UNIMAGINABLE BS. LIES AND MANIPULATION AND THEY DID ALL OF THIS IN E-MAILS AND PHONE CALLS. IN ONE LAST DITCH EFFORT, THEY THOUGHT I'D COME AROUND TO THIS PSYCHOLOGICAL FORM OF SALES. THEY IGNORED MY E-MAILS FOR DAYS ON END. THINKING THAT WOULD ADD TO THE PRESSURE AND I'D BEND. THIS IS ALL IN MY OPINION. I WAS IN THE BUSINESS AT EVERY LEVEL AND WHILE IN THE BUSINESS I ALSO WORKED FOR 180 DEALERSHIPS ACROSS THE NATION, TOP SALESMAN EVERY MONTH FOR 3 DIFFERENT DEALERSHIPS INCLUDING TWO OTHER COMPANIES, I TRAINED SALES PEOPLE AND I HAVE NEVER EXPERIENCED SALES DONE SO POORLY AND SO UNPROFESSIONAL AS RICK CASE GENESIS AUTOMOTIVE GROUP DID WITH ME. SO IN MY OPINION AND IF YOU'D LIKE, TAKE MY WORD FOR IT. IT IS OF MY OPINION, THIS IS THE WORST PLACE YOU COULD EVER GO TO TRY AND BUY A CAR. YOU CAN GET A MUCH BETTER DEAL I BELIEVE SOMEWHERE ELSE. AS I DID. SURE, SOME OF HIS DEALERSHIP'S AND SALESPEOPLE MAY BE DIFFERENT AT DIFFERENT LOCATIONS THAN RICK CASE GENESIS, SO YOU CAN'T JUDGE THEM ALL THE SAME BECAUSE IT ACTUALLY DEPENDS ON WHO THEY HIRE IN MANAGEMENT AND, HOW THEY TRAIN THEIR SALESPEOPLE. BUT MORE THAN LIKELY, IF THEY OPERATE ONE LOCATION THIS WAY, THAN MY OPINION IS, THEY'RE ALL RUN THE SAME WAY. WHICH EVER THE CASE, I WILL NEVER TRY TO FIND OUT

Looking for a new car? STAY FAR AWAY from Rick Case Hyundai in Davie (Weston). I wish there was a way to rate ZERO stars. I have an active lease with them for a 2021 Hyundai Elantra limited. The AC has had a problem since I got it. The car is a lemon and has now had 4 repair attempts. Rick Case has now had my car in service since AUGUST 28th. Not once has anyone called me with any updates. I have called and emailed at least 10 different people at the dealership. NO RESPONSE. Wrote to corporate NO RESPONSE. I finally spoke to a human 3 weeks ago and she told me to come in and they would definitely resolve this. I spent 4 hours at the dealership and I have never felt so disrespected in my life. I got passed off from person to person. The only thing they were offering me was a new lease several hundred dollars more than I’m paying now. I left in tears. Two days later I got a text saying, “Great news! Your car will be ready on Wednesday.” LIE. Now I have the manufacturer involved and I have also filed a complaint with the BBB. I have now made 2 months of car payments for a car I don’t have. UNBELIEVABLE. If you’re looking for a car, go ANYWHERE else.

i have to get my 2022 Santa Cruz serviced due to a constant warning that keeps popping up every 2 to 3 seconds and it's very annoying, i called the dealership because you have to make an appointment to have your vehicle looked at, witch i'm fine with that, the problem is that the earliest appointment they have availiable is two months down the line, i have to put up with the problem for two months before the dealership can look at the problem. this is very disturbing and very annoying, can't believe a dealership of this magnitude can't service vehicles withing one to two weeks. this may be the first and only Hyundai i will ever purchase.