Vikram
Condescension and Zero Customer-Centricity
I signed up for this $3,000 program expecting mentoring sessions with Rich in addition to his digital marketing/OPMA courses. I backed out within 24 hours because of Rich’s attitude, tone, and complete lack of customer-centricity. I work a full-time, in-person 7–5 job. I offered every possible weekday morning and evening slot. All were rejected. Instead of trying to find a solution, I was repeatedly reminded of Rich’s preferences: • “I prefer to get it done sooner.” • “Admittedly that is difficult for me.” This made it clear the program revolved around his personal convenience, not the needs of paying clients. When I mentioned I had a family emergency and couldn’t meet the one weekend he floated, his response was: “I’m curious when do you plan to put the time into the training?” It—of course—wasn’t curiosity. It was an insinuation that I wasn’t dedicated, simply because I can’t meet during my workday. For a program that sells the dream of escaping the 9–5, shaming someone for having a 9–5 is a bit ironic. Additionally, the weekly live calls are scheduled at midday EST, meaning anyone with a job in the Americas pays $3k just to watch replays. This program is simply not designed for working professionals, despite how it’s positioned. When I requested a refund, he doubled down with guilt-tripping: “If developing as a freelance marketer is… actually not that important to you then I understand the desire for a refund.” The only positive in the entire experience was Milos, who handled everything with professionalism and empathy. If you value basic respect and customer-centric behavior, look elsewhere. EDIT: Rich’s response only confirmed exactly why I warned others. I enrolled on November 16 and immediately offered to meet on November 19 and 24, yet he falsely claimed my first availability was “two weeks out.” I offered to meet ANYTIME after 5 PM (not only at 5 PM) in HIS time zone; he rejected all meeting proposals because he only meets from 9-5. His claim that he offered “various different times” to meet is a blatant, demonstrable lie. And Rich, “using the program” includes the onboarding experience, the first interaction with the mentor, and the initial attempt to schedule sessions. If the very first point of contact is unprofessional and inflexible, that *is* the program. When a coach reacts to a legitimate customer review with defensiveness, distortion, and personal attacks, it reinforces one thing: leaving this review was not only appropriate; it was the responsible thing to do.



