Rich & Clear Skincare®Reviews of richandclear.com

Ordered from this company in February and still waiting on the serum to arrive. It’s now July. They sent all other items around April and put a little note in the package saying that the serum would be sent separately and it was never sent. DO NOT ORDER FROM THEM!

They need to shut this company down they are taking peoples money …. It’s a scam !!!! I ordered from here & never got my item are received any tracking number … I wrote them on Instagram & no one responds they only post pictures… I even emailed them & no one responds do not waste your money with them !!!

I ordered the bundle kit, never got any confirmation email, tracking number, or any updates. I reached out to them through email and Instagram, no reply back. Finally received my items a month later. Products are decent, been using them for about 3 days now since I just got it not too long ago. I wouldn’t order from the again based on the lack of communication and poor customer service, and with how long it took to receive my order.

Ordered a bundle kit from them in April. The tracking info never updated, it never shipped, and they kept giving me the run around on social media for about 3 weeks. The last time I DM'd them I asked for a refund and to keep my items because they hadn't shipped anyway, and they refused. I filed a dispute with my bank. THE DAY AFTER I disputed with my bank, they decided to ship my items, and provide proof to the bank so they could ultimately reject my dispute. This is DISGUSTING. People love using "black-owned business" as a promotional tool, and then display the most unprofessional and disorganizational skills. It's embarrassing and said. I will never in life order from them again, I don't care if they completely revamp. The liquid almond cleanser did absolutely nothing for my skin anyway, its a small overpriced bottle of foam, that you have to use large amounts every time you use it.

If I could give them no stars I would, it has been 6 weeks and still not got my order I have messaged on socials no answer but I see them posting and I have sent emails no answer, I am certain my order hasn’t even been shipped at this point, I alway like to support small black owned businesses but stay clear of these scammers it just looks like if your not in the usa they will take your money and refuse to respond when you want an update, just a poor service don’t start a business if you don’t know how to run it. My patience with them has now gone they are thefts and don’t deserve your money or any recognition

I’ve been using the bundle kit for a week now and my skin is currently in its purging stage! But my complexion is so beautiful ! It’s evening out my skin tone and even though my dark been doing for yearsspots still have to clear after this purging stage!

Very surprised by these reviews. I really enjoyed my products and they didn’t take that long to come. I think Covid has put a strain on their shipping department but idk. I support the brand and will continue to support.

Not all small business deserve a chance... I ordered my first package in December and only until I replied to their email stating that the shipping label was created that they shipped the product which took over a month before I realize that They never shipped the package ... Tried them again in February 2021- my stuff came with a note stating that the vitamin c serum will be shipped separately... tried reaching out to them via email- they responded confirming that the package was delivered although I showed them a photo of the packaging slip.. no refund , no apology no néw tracking number and it’s going over into April ... Buyer beware - something is not right with this company ... this is why at times I prefer to spend my money at an established company rather than give a small business the opportunity to ROB ME