Ricardo SecoReviews of ricardoseco.com

Response from Ricardo SecoNov 2, 2025

Hi Kevin, Thank you for your honest feedback. We are genuinely sorry to hear how disappointed you were with the shirt you received. Reading that you were looking forward to wearing it, only for it to be relegated to "sleep use only," is incredibly disappointing for us as well. What you described is not our standard. The logo size should be prominent and match the product as advertised on our site. It sounds like there was a clear error in production with your item, and we want to make it right. Please contact our support team at [email protected] with your order number. We would like to send you a replacement shirt with the correct logo placement, free of charge. If you'd prefer, we can issue a full refund instead. We sincerely apologize for this experience and hope you'll give us a chance to provide you with the product you originally wanted. Sincerely, The Ricardo Seco Team

Response from Ricardo SecoNov 2, 2025

Dear William, Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with the shirt you received and that it did not meet your expectations or our quality standards. We take great pride in the quality of our garments and printing techniques, so it is concerning to hear your comments about the feel of the print and the fabric. This is certainly not the experience we want for our customers. We would like to make this right. Please contact our support team directly at [email protected] and reference your order number or this review. We would be happy to offer you a replacement shirt. We appreciate you bringing this to our attention, as it helps us to review our processes and ensure we're delivering the best possible product. Sincerely, The Ricardo Seco Team