Rho NutritionReviews of rhonutrition.com

Response from Rho NutritionJul 28, 2026

Hi Tom, Thank you for bringing this to our attention, and we are deeply sorry for the frustration this shipping delay caused. Waiting nearly a month with no movement on tracking and receiving an automated review request while your order was still stuck is completely unacceptable, and we understand your frustration. Our support team recently reviewed your tracking history and confirmed that your package appears to have been lost in transit by the shipping carrier. We have reached out to your email directly with two immediate solutions to make this right: A full refund for your entire order, OR A replacement order sent immediately via expedited shipping at no cost to you. Please reply to that email whenever you get a chance to let us know which option you prefer, and our team will process it immediately for you. We appreciate your patience while we resolve this shipping issue, and we look forward to making things right. Best regards, The RHO Nutrition Team

Response from Rho NutritionJul 24, 2026

Hi Ally Thank you for taking the time to post your feedback. We take claims regarding our guarantee very seriously, and we want to assure you that RHO Nutrition strictly honors our 60-Day Money Back Guarantee. We stand behind our policy to ensure our customers feel confident purchasing with us. A $321 order is a significant purchase, and if you are within our 60-day window, we want to make sure your claim is reviewed and processed properly under our policy guidelines. However, after searching our system, we have been unable to locate an account, order, or support ticket associated with the name or details on your Trustpilot profile. We want to resolve this for you immediately. Please reach out to our care team directly at [email protected] Once we receive your message, we will personally locate your order in our database and work with you directly to ensure this is handled properly. We look forward to getting this sorted out for you. Best regards, The RHO Nutrition Team

Response from Rho NutritionJul 17, 2026

Hi Thank you for sharing your honest feedback with us. Knowing that you drink cod liver oil daily means your tolerance for tough tastes is incredibly high, so we completely understand how disappointing it must be to find our DIM+ so difficult to take! We genuinely appreciate your suggestion about putting it into a capsule or reworking the flavor. Feedback like yours is invaluable, and I will be passing this directly to our product development team for future improvements. At RHO Nutrition, we want you to feel confident in your purchase, even if a product turns out not to be the right fit for you. Because of this, we would love to offer you our 60-day money-back guarantee. Please reach out to our customer care team directly at [email protected] so we can assist you and provide a full resolution right away. Thank you for giving us a try, and we look forward to making this right for you! Warm regards, The RHO Nutrition Team

Response from Rho NutritionJul 9, 2026

Hi Jenna, First, we want to sincerely thank you for being such a long-time customer and for the trust you’ve placed in Rho over the years by continuing to support us and recommending our products to others. That truly means a lot to us, which is why we’re especially sorry to hear about the frustration this experience has caused. After carefully reviewing the order activity on our end, the subscription logs indicate that the order was placed manually through the account. That said, we completely understand your concern, especially given the website issues you experienced at the time, and we never want one frustrating situation to overshadow the positive relationship we’ve built with a loyal customer. While our standard 60-Day Money Back Guarantee typically covers one bottle and we’re normally unable to accept returns in situations like this, we’ve decided to make an exception here and are happy to offer a 50% refund on the order as a gesture of goodwill due to the inconvenience caused. We genuinely value your support over the years and hope this helps show that, even when situations fall outside of our standard policy, we do our best to take care of our customers whenever possible. Thank you for sharing your feedback with us.

Response from Rho NutritionJul 9, 2026

We appreciate you sharing your experience and feedback regarding our refund policy and customer service. We understand your frustration with the outcome of your purchase, especially when products didn't meet your expectations. We are actively reviewing our policies and customer interactions to ensure clarity and improve our service for everyone. Your comments are invaluable as we work to enhance our offerings and support.

Response from Rho NutritionJun 17, 2026

Melissa, We're truly sorry to hear about your experience and understand how disappointing and frustrating it can be when an order does not arrive as expected. After reviewing your case, we can confirm that when you contacted our support team regarding the shipment, we provided the carrier's information and guidance to help coordinate delivery. According to the carrier's records, the package was delivered on May 4, 2026, and proof of delivery was provided. While shipping and delivery are handled by third-party carriers, we always strive to support our customers throughout the process and provide any available information to help resolve delivery issues as quickly as possible. We appreciate you taking the time to share your feedback and regret that this experience did not meet your expectations. Please reach out to us at [email protected] if there is anything else we can assist with.

Response from Rho NutritionJul 8, 2026

Hi Harry I am incredibly sorry to hear about this frustrating experience. This is absolutely not the standard of service we hold ourselves to at RHO Nutrition, especially after you took the time to send over the requested photos. Waiting over two months without an update or your replacement is completely unacceptable, and I completely understand your disappointment. We want to investigate this and correct it for you immediately. Unfortunately, we have been unable to locate your order or account details using the information available on your Trustpilot profile. Please reach out to our management team directly at [email protected] with the subject line "Urgent: Trustpilot Review Support." In your email, please include: -Your full name -Your order number (if available) -The email address used to place the order As soon as we receive your message, we will personally look into what went wrong with your initial replacement request and ensure this is resolved to your satisfaction right away. Thank you for bringing this to our attention, and we look forward to making things right. Best regards, The RHO Nutrition Team

Response from Rho NutritionApr 14, 2026

Hi Derek, Thank you for taking the time to share your experience. We understand how frustrating this situation was, especially given how quickly you reached out after placing your order. You’re absolutely right that you contacted us promptly, and we apologize that our initial responses did not reflect the level of urgency or flexibility you should expect from us. We also want to acknowledge your feedback regarding how your case was handled, that’s not the experience we aim to provide. That said, we’re glad we were able to step in and resolve this by issuing a one-time, complimentary replacement order to your correct address. Your new order has been processed and shipped accordingly. We appreciate you bringing this to our attention, as it helps us improve both our response times and how we handle situations like this moving forward. If there’s anything further we can assist with, please don’t hesitate to reach out to [email protected]