Rho NutritionReviews of rhonutrition.com

Response from Rho NutritionAug 27, 2026

Hi there, I am so deeply sorry to hear about your experience and the frustration this caused. We completely understand why receiving a warm package would be concerning when you are expecting a fresh, high-quality product. I want to reassure you that we perform rigorous heat stability testing on both the active ingredients and the structural integrity of our liposomes. Our formulas are proven to maintain their full efficacy and potency in temperatures up to 104°F, which is why we are able to safely ship our products worldwide throughout the summer heat without requiring dry ice or cold packs. Your peace of mind is always our top priority. If you have any additional questions or if there is anything else our team can clarify for you, please feel free to reach out directly to us at [email protected]. Thank you for bringing your feedback to our attention. Warm regards, The RHO Nutrition Team

Response from Rho NutritionAug 26, 2026

Hi Marci, Thank you for reaching out. We noticed you posted a similar review regarding this order, and we have responded to your other post with a detailed breakdown of how our combined discounts work (the 25% promo code stacked with our standard 15% subscription savings). Warm regards, The RHO nutrition Team

Response from Rho NutritionAug 26, 2026

Hi Lindsay, Thank you for sharing your feedback with us. We are deeply sorry for the frustrating experience you had with your shipments, address updates, and customer support. Having packages delivered to the wrong location, especially twice, and feeling unheard when trying to resolve it is completely unacceptable. We want to ensure your subscription is fully canceled and that any incorrect charges for undelivered orders are properly refunded. To help us locate your account right away, we have sent a request for your order details directly through Trustpilot. Once you share your email or order number through that link, a member of our team will immediately locate your account, process the necessary refunds, and ensure everything is cleared. Thank you for bringing this to our attention so we can make things right. Warm regards, The RHO Nutrition Team

Response from Rho NutritionAug 18, 2026

Hi Fred Thank you for reaching out and bringing this to our attention. We sincerely apologize for the frustration caused by the duplicate repeat orders in our system and for sending extra stock to your Marathon, FL address. We have taken immediate action and can confirm that the subscription associated with your Marathon, FL address has been officially canceled. You will not receive any further recurring charges or automated shipments for this location moving forward. Thank you for your patience and understanding while we resolved this for you! Warm regards, The RHO nutrition Team

Response from Rho NutritionAug 13, 2026

Hi Michelle, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and completely understand your frustration. Waiting two weeks for your supplements is far too long, and having that happen twice in a row is unacceptable. We aim to get every order to your door as quickly as possible, and a 14-day transit time is certainly not the standard of service we strive to provide. We completely understand why these carrier delays ruined your experience and made you lose confidence in ordering with us. Thank you for bringing this to our attention so we can address these carrier bottlenecks and improve our delivery times moving forward. Warm regards, The RHO Nutrition Team

Response from Rho NutritionAug 13, 2026

Hi there, Thank you for sharing your feedback. We are truly sorry for the stress and frustration this experience has caused you. Receiving a "welcome back" email after you were confirmed canceled is completely unacceptable, and we understand why this has caused so much anger and concern. We want to address your points directly and take immediate action: Phone Support: We manage our support exclusively via email so our team can maintain direct written logs of subscription changes and account histories. However, we recognize how frustrating it feels when you need an immediate answer, especially regarding billing. Subscription Status: Once a subscription is canceled, you should never receive automated marketing or re-activation emails. We need to investigate if an automated system glitch triggered that email or if an order was accidentally re-opened. How we can fix this immediately: Because Trustpilot does not display account details, we cannot locate your specific profile in our database from this review alone. Please email us directly at [email protected] with the subject line "Management Escalation - Subscription Review" and include: The email address associated with your order. The Order Number or name on the account. Our management team will personally review your file to ensure your account is 100% canceled, cancel any unauthorized pending shipments immediately, and issue any appropriate refunds. Warm regards, The RHO Nutrition Team

Response from Rho NutritionAug 6, 2026

Hi Summer, Thank you for reaching out and sharing your feedback. We are truly sorry for the frustration and hassle this situation caused, and we completely understand how disappointing it is to have a $200 order delivered to a previous address. We would like to gently clarify how this happened and address your concerns: Paused vs. Canceled Subscriptions: When a subscription is paused, our system automatically schedules it to resume after the set pause duration, whereas canceling stops all future orders entirely. We apologize for any confusion regarding the status of your account. Fulfillment Timing: Once a recurring order processes and enters our automated fulfillment system, our warehouse packs and ships it almost immediately. Because of this, our team was unable to stop or modify the package once it was already in transit. While our agent applied a refund for one bottle under our 60-day guarantee policy, we recognize that losing a full $200 order due to an outdated shipping address is a very frustrating outcome, especially with the delay in our support team's initial reply. We are issuing a full replacement order for your entire order to be sent directly to your current address at zero additional cost. Our team is following up with you directly via email right now to confirm your new shipping address so we can get this replacement order packed and shipped out to you immediately. Thank you for your patience and for allowing us to turn this around. Please keep an eye on your inbox so we can get your products to the right door! Warm regards, The RHO Nutrition Team

Response from Rho NutritionJul 31, 2026

Hi Justin, Thank you for bringing this to our attention. We are deeply sorry for the frustration this subscription charge caused, especially after your previous experience. Receiving an unexpected charge is completely unacceptable, and we understand why you are upset. We want to clarify that your subscription has been permanently canceled, and no future charges will ever occur. We have reached out directly to your email address with details on how we can process your full refund directly and resolve the active bank inquiry as quickly as possible. Please check your inbox so we can finalize this for you right away. Warm Regards, The RHO Nutrition Team