John L.
You took my order and money dont have the product
You took my order, took my payment and then post order you tell me you don't have the product in stock and it will take weeks to deliver it. Unprofessional and very poor customer service. Every website states "out of stock" as a courtesy, however, you intentionally do a bait and switch. Your reputation was once a legit Telemed company has turned into a snake oil scam of the day product pusher.
Response from Rho NutritionSep 1, 2026
Hi John, I am incredibly sorry for the frustration and disappointment caused by your recent ordering experience. We completely understand how upsetting it is to place an order and make a payment, only to be notified afterward that the item is on backorder. You have every right to expect a seamless checkout process, and I sincerely apologize that we fell short of that standard. Please know that it is absolutely never our intention to mislead our customers or perform a "bait and switch." While we do our very best to reflect inventory accurately in real-time on our website, sudden and unexpected surges in demand can occasionally cause a delay in our system updating an item to "out of stock." Our top priority is always ensuring that our customers receive the high-quality products they ordered. Our team worked hard behind the scenes to fulfill your order as quickly as possible once inventory was replenished, and tracking shows that your package was successfully delivered on August 2nd. We are actively working on improving our inventory systems to prevent this kind of discrepancy from happening again. We truly appreciate your feedback and your patience while we worked to get your products to your door. If you need any further assistance, please do not hesitate to reach out to our support team directly. Warm regards, The RHO Nutrition Team