Rho NutritionReviews of rhonutrition.com

I am filing this complaint regarding an unresolved subscription billing and return issue with Rho Nutrition LLC. I was charged for a subscription refill that I did not need, as I still had five unopened bottles of the product on hand. The same day the charge posted to my credit card, I immediately contacted the company via email requesting cancellation and a return authorization. Rho Nutrition took three days to respond. During that delay, the order was processed and shipped. When customer service finally replied, I was informed that subscription orders are non-returnable, despite the products being unopened and my having contacted the company immediately after the charge occurred. I followed up again, pointing out that their policy allows returns for one-time purchases but not for subscription customers, even when the customer acts promptly and before shipment. I requested an RA number and offered to return the unopened products immediately. I received no response after this follow-up. This experience appears to reflect a process where customer inquiries are delayed until orders ship, after which returns are denied by citing policy. I believe this is unfair and misleading, particularly to loyal subscription customers who act in good faith.

Shipping with this company is trash, and the support team can't seem to do their jobs to figure out where product is.

I am almost finished with my third bottle of rho nutrition Liposomal Curcumin +Resveratrol and there has been no improvement in my health as advertised for this product. In addition, this product has a disgusting taste. I continued to take even with the awful taste in hopes that it would be worthwhile eventually. Sadly that was not my experience.

I had inadvertently signed up for a subscription when ordering initially. I saw that another shipment was going to be sent, and my bank account was charged $119. I immediately emailed the company, as the shipment had not actually shipped yet, and said please stop the shipment and refund me. They refused to do so saying that it had already “processed” even though it hadn’t shipped. I figured I had to leave it at that and just make sure the subscription was canceled for the future. 10 days later, I realized I never received the product, and was also not refunded. I went to the tracking number in the shop app and it said it couldn’t be found. So this company just stole $119 from me. STAY AWAY FROM THEM.

Such a horrible company. Refuse to cancel order that i didnt place. Refused to refund, had to go through bank. Told me they shipped my order to a different address in a different state and there was nothing they could do about. Told me I should contact the person it was shipped to lol. Are you kidding me? After that was fixed they still screwed me on an order charging me for 4 products I didnt want. Go somewhere else. The dose on every product is waaaay low anyways, please spend your money elsewhere. This company is garbage

TERRIBLE customer service. I have been trying to login to my account to cancel subscription and not getting verification email and cannot access account and cannot cancel subscription. I have sent inquiries via contact form 20+ times with ZERO response.

I placed an order on 9/30 and as of 10/8 the product still has not shipped. I reached out to Customer Service on 10/6 requesting a refund and received this response: "Please be advised that our packages may take up to 7 business days to be delivered. Sometimes carriers may take some time to update their tracking package, but I can confirm this package has left our facility and is in transit to your destination! We do apologize for any inconvenience caused. If the tracking number does not update until Thursday, a new replacement order will be sent to the address via FedEx 2 day." I checked tracking again it had not shipped. This company is a joke! Don't waste your money!

Beside the fact that they're NAD+ supplement uses the form that's not shown to be most effective in research... I have bought 4 different products from this company with a negative experience every time due to their aggressive subscription approach, which includes a cancellation protocol that does not work. Even when attempting to purchase without a subscription, there are a number of hurdles that must be taken to deactivate. Once subscribed, you get a notice that your package will ship in thin two days and you can cancel in the interim. To do so, you must request a code which they claim will be sent in email. Why this is necessary is suspicious enough. And then the code never arrives. Even after requesting 20 times. No, it wasn't in my spam folder. This time, I sent an email to their customer service within the two day timeframe and within minutes my credit card was charged for the purchase. And customer service replied a day later that it was cancelled and all good.