RhoneReviews of rhone.com

As a business, you appear to have limited capacity to support customers with care and understanding. I recently moved, and my previous address was still saved when I placed an order. Unfortunately, I did not notice the error in time, so the items were shipped to my former home and never reached me. When I explained the situation, I was advised to contact the new owners and ask them to ship the items back. I recognize that updating my address was my responsibility; however, I found this response disappointing and lacking in customer care. I also asked whether you would be willing to offer a 50% discount on a replacement order for the items I had already paid for but never received, but that request was denied. I understand that businesses have reasonable limits, but extending some goodwill in unforeseen circumstances can make a meaningful difference. This is particularly disappointing because I genuinely love your products. However, this experience has left me feeling that customer care is not a priority, and I will no longer be shopping with your company. I believe this situation could have been handled with considerably more understanding and flexibility.

Stay away and purchase from state and liberty instead. I ordered four items on September 9th, it shipped the 11th, and UPS marked it delivered with a photo of a porch that isn't mine. I sent Rhone a picture of my actual porch and my address, and was told to wait another 3 business days anyway. I reached out three times before getting a real response, and I needed this order for a weekend event that came and went with nothing. Now after all that, I had to fill out a signed form and I'm being told the refund takes 15 business days. So that's over a month of waiting for money on an order I never received, and none of it was on my end.

Bought some polos while away in miami loved the clothing and wanted to order more to be delivered to the uk. Order cancelled without so much as an explanation.

Live in the UK bought numerous items but jacket too big. Wanted to swap it for a different size. Had to buy a new jacket, pay for the return postage and now US customs will not let parcel in to the USA despite following the exact instructions from Rhone. Rhone offer no help and I assume hoping I cannot return it so they can keep my money

I had a similarly bad experience with a 15% off your first order promo that it turns out does not apply to sale items, even though they did not disclose that information. I hate giving out my personal details and then feeling scammed.

No sign of order. Rhone say it’s with DHL. DHL say they are awaiting the package. It was 2 day delivery. Now it is over a week with Rhone just saying to wait longer. Feels like a total scam and you can’t trust you will ever get what you’ve paid for.

I ordered three pairs of pants, two with 30L and one 29L. I was charged extra $10 for tayloring to 29L, as described ont he website. It was also marked as the "Final Sale" - meaning, I cannot return or exchange it. When I received the purchase shipment, I tried ny 29L pants on and... no alterations had been done! I compared the length to two other pairs with 30L - they were identical, confirming that there was no alteration done to 29L. I contacted the "CHAT" customer service the next day and a very nice AI system politely requested me to make the measurements and send the photos to the company... no apoliogies, no corrective actions, nothing. I guess this is a "New Generation" of companies where no one cares about the customer satisfaction but, rather, about making more, more, more $$$. It is very said... how the sales profession and the industry have deteriorated.

Clothing is ok, but if you need to return or deal with customer service you are better off ordering anywhere else. They are not helpful and contradictory