Cecilia
Charges after canceling subscription
Edit: I did hear back form them and they have indeed refunded me. I do believe it was an error and not done in bad faith, so I hope they can improve in this regard and I might check out the service again in the future. ----- I canceled my Pro account a month ago and today I was charged again. Also, be careful: if you want to change your account back to a free one, do it a day before your paid subscription expires, otherwise you lose the days you paid for as the account goes back to free immediately after you make the change. Have contacted Customer Service about it and am waiting to hear back.
Response from ReziDec 9, 2020
Hey there - made the refund for this. Thanks for telling about this bug!



