Smurfette
So Disappointed in Customer Service
I ordered 3 dresses. I paid for expedited delivery and sent them to the hotel I would be at before my cruise. They made a label up (my hubby works at post office so I know this trick of the trade) 2 weeks before they actually mailed it. So not only did I not get the speedy delivery I paid for, the hotel refused it because I had long checked out by the time it finally go there. I understand things happen, and honestly I love this companies products and have ordered before. But I have emailed them repeatedly to just ask them to mail the dresses to my house (I know they received the return in early Feb. due to it having a tracking number on it. and they will not respond at all. I didn't ask for my money back or anything, I just wanted the dresses mailed to my house but they will not respond. Really, really bad customer service but they do have amazing products.
Response from RewinderaFeb 21, 2026
Thank you for sharing your experience, and we’re truly sorry for the confusion and frustration this has caused. We do want to clarify that our store does not offer expedited shipping, and all delivery timelines shown at checkout are standard processing and shipping estimates. We also don’t accept returns due to our made-to-order production process, which is why we’re concerned there may have been a misunderstanding somewhere in the ordering or tracking information. We’d really like to look into this more closely so we can understand what happened. Please reach out to us at [email protected] with your order details and we’ll do everything we can to help. Thank you for your patience and for your previous support - we genuinely appreciate it.



