RewigsReviews of rewigs.com

Very skeptical but got a fabulous wig I thought that I was ordering my wig from an American based company. However, after I ordered it, I learned that it was actually a foreign company. I became skeptical and read some reviews which did not reassure me at all. I decided to cancel the order and sent an email. I didn’t really expect a response and resigned myself to receiving a cheaply made expensive wig. I was very surprised when the next morning I got an email from the company. The email said that they were sorry I wanted to cancel my order and asked if I would tell them why. I responded that I had read some negative reviews and was worried that I would receive a poorly made wig in the wrong color. They responded and reassured me that the wig I would be of excellent quality wig in the exact color I wanted. They also said that they would expedite the making of the wig and the shipping. I decided to go ahead with the order. The company stayed in close communication with me and within 10 days they informed me that my wig was ready for shipping. They also let me know when it was the way. I received it about 10 days later. As soon as I unpacked it, I realized that every promise the company made to me was fulfilled. The quality of the wig was excellent and the color was perfect. I was thrilled. Rewigs is a professional, well run company with excellent customer service. They are a pleasure to work with and obviously listened carefully to my initial concerns. I plan to order another wig very soon.

I wish I had checked deeper into this company before I purchased one of their wigs. The wig I ordered was a disappointment to say the lease. The return/exchange policy states the customer is responsible for the cost of returning their product. That is understandable. HOWEVER, when I was finally able to speak with a customer service rep, I was informed that the factory is in China which means that I would have to pay for shipment there. WHAT!?!? Even though I am not at all satisfied with the wig nor the cost to return it, the only offer I received was a 20% refund (big woop). I would not wish this experience on anyone.

Please DO NOT BUY anything from this company. They are a total rip off. The company is located in China. I received the product very casually packaged, not even a box. The product is very poor condition and the hair keeps falling out and the hair line looks really unnatural. I email them to try get my money back, they reply me below that: Sorry to bring you a bad experience, our factory is in China, the address on the parcel is the address of the logistics center, not the address of our warehouse. In our return policy: It also state that: (please contact our customer service department to ask for the right returning address, the address on you parcel is not our returning address and all wrong or missed returning will be your responsibility) hope you can understand! if you don't want to keep it, you can return it back, after we receive your package, we will give you a full refund, ok? or we can give you 50% as compensation, you need not to spend more to return it.do you accept? here is the return address: Pengfei Zhou, 12 floor, Block C, Jiaqiaoyueshan International, No.199 Tianbu West Road, Shushan District, Hefei City, Anhui Province, China T: 0551 6265 5510 Zip Code: 230031 Please make sure that all the items will be in no used state. Please write down your name and your order number on a piece of paper and post it together with the item, then send all the items back via royal mail and give us the tracking number. Please mark the value on the package as £20, or the parcel will be detained by customs. (please don’t use DHL/Fedex/UPS/TNT)

Two wigs were not useable. Wrong color. Wrong size. Hair sewn into a freaky style.

These people are quick to take your money but getting it back is a different story. Rewig steals the photos of celebrities from legitimate wig sites and posts their pictures on their site so you are thinking you are getting a beautiful name brand wig when in fact the wig doesn’t even look remotely like what you ordered nor is it authentic. I’m still trying to get my money back. I got my bank involved and they are investigating. I kept all my receipts and any information/proof I have so when it comes time I have the burden of proof. I sent that hot mess back and it’s still stuck in customs in China since 8-11. Unbelievable! If you are tired of getting ripped off, don’t buy anything here. It’s easier to get a brain transplant than get your money back from here. Even tho Sarah is polite and very nice, not worth the headache.

I looked at my PayPal receipt and the name of the company was in Chinese. This is not a US based company. The wigs are advertised as Raquel Welch wigs, yet I emailed the company and was told they hand make the wigs. The wig they sent is a poor wuality mess.

Please do not buy anything from this company. They are a total rip off. The company is located in China. When you go to return an item, you need to pay international shipping and handling fees. By the time all said and done you will loose about 30% of your money. They are so uncooperative also. This is a scam. Beware

DO NOT BUY FROM THIS COMPANY!!! I have cancer and needed a nice wig. When it arrived, it looked NOT like the photo. It falls all over your face and has a white stitch that shows if you try to fix it. They never tell you, but the return address is in China!!! BUYER BEWARE!!!