Rewards NetworkReviews of rewardsnetwork.com

They are nothing worth doing business with They suck in customer service They don’t get back to you with resolving problems They actually use to be good years ago and now with new management they are the worst of getting back to you to resolve issues They don’t want to attach problems they just leave them in the air to not get back to you Worst customer service Worst management Worst replies to issues Stay away do your self a favor Thanks 🙏

This is a scam, we never signed for nothing and they taking money form my bussines bank. Stay away!

Our restaurant signed up with Rewards Network because we were hoping the program would bring us new customers. Unfortunately, based on my experience, I would not recommend this program to other restaurant owners. One of my biggest concerns is how restaurants are charged. From what I understand and experienced, if a customer pays with a card that is linked to the Rewards Network or one of its participating rewards programs, the restaurant can be charged—even when Rewards Network had absolutely nothing to do with bringing that customer to the restaurant. A perfect example happened with a private event at our restaurant. I personally worked with this customer for approximately two months to organize her event. She was already my customer and the event had nothing to do with Rewards Network. After she paid for the event, Rewards Network charged us for the transaction because the card she used was apparently associated with their network. I even contacted the customer directly. She told me she had no idea what Rewards Network was and, to her knowledge, she did not receive any reward from the transaction. Yet our restaurant was still charged. After experiences like this, I submitted a cancellation request. The cancellation process itself took approximately 30 days. The communication I received indicated that there might still be one or two additional charges afterward. Our cancellation became effective in late July, and as of August 5, we are still seeing charges. I contacted customer service again and was told that we may even receive another charge because diners who visited while we were participating still have to be rewarded. For me, this defeats the entire reason we joined. I expected to pay for business that Rewards Network actually generated for our restaurant—not to pay fees connected to customers we already had, private events we personally organized, or people who walked into our restaurant independently and happened to use a card associated with their network. This has been a frustrating and expensive experience. Restaurant owners considering Rewards Network should carefully understand exactly how the charges are triggered, including what happens when an existing customer uses an eligible card, and carefully review the cancellation terms before signing up. Based on my experience, the program was a waste of time and money for our restaurant, and I would not sign up again. I sincerely hope the charges now stop. If unauthorized charges continue after the cancellation has been fully processed, I will address them with my bank.

This is my second review…vendor requested more info, would do if Trustpilot provided me with a reference number. So here’s my info: Previous review: 7/10/26; Again: rewards network employs incompetent phone help and online help. -Evidence: 3 months to get my email changed. -Evidence: no confirmation when reservation is placed on the AADining site. -Evidence: nasty response from the online human (has to be bc robots aren’t nasty) -Evidence: require patrons to link their credit card, so RN can harvest data and sell it. Evidence-restaurant owners who have worked with RN agree-just look at the reviews. TRUSTPILOT: my experience w/RN spanned a full month of attempting to contact RN to resolve all their many mistakes.

I have been a customer of Rewards Network for over two years, and my experience has been extremely disappointing. They have continued charging my business month after month, but I have seen very little value in return. Their customer service is one of the worst I’ve dealt with. Every time I call, it’s difficult to get real help, and the representatives are often rude, dismissive, and unwilling to resolve problems. Instead of helping restaurant owners, it feels like they only care about collecting their monthly fees. As a small business owner, I expected a partnership that would bring customers and support my business. Instead, I ended up paying thousands of dollars with little benefit and terrible customer service. I would not recommend Rewards Network to other restaurant owners. Before signing up, read every part of the agreement carefully and make sure you understand exactly what you’re paying for. Based on my experience, I regret ever joining.

These people are scammers!! They promise you can exit at any time, but apparently you CAN NOT!! They will say they are trying to resolve the constant dinging of your account however, no results take place. I have been trying for MONTHS to get this shutdown!!

DO NOT EVER USE THIS COMPANY. SCAMMERS. This company attempted to sell us a merchant cash advance/loan. After reviewing the terms, I declined the offer because I believed the terms were predatory. Despite my refusal, the company allegedly used our banking information to enroll us in a program that I did not authorize. Funds were subsequently withdrawn from our business account without my consent. Additionally, I discovered that the company communicated with one of my employees and obtained signatures on paperwork without my knowledge or authorization. As a result of these unauthorized actions, our business has suffered financial losses exceeding $15,000.

Very frustrating that my miles earned have not been posted to my account. Constant calls and emails don't seem to help resolve the issue