Revo AmericaReviews of revoamerica.com

equipment is good, tec support is slow

Cameras are great, but your app for Apple needs work, because it is useless now.

I’ve been using REVO for many years and the technology is great however the 3/5 star review is due to the support failing recently. Several years back, if I had a question I would receive a prompt response and a solution. Now I am lucky to get a response. I’ve emailed about the same issue 3 times and got 1 response that I had already stated in my email I had tried. There’s no point selling yourself on great technology and free tech support, if tech support can’t or won’t help you any longer. When my current 3 systems with 50 cameras are due for renewal, I will be looking at other companies instead of just ordering the latest REVO product.

The system is great & prior to ordering I was able to reach a customer service representative & he was very helpful in ultimately choosing the best system for my needs. However, once I received the system I have not been able to get anyone to call me back with answers for a few issues that I'm having with the system. I'm certain that they're not major issues & can be easily resolved but at this point I'm still in a holding pattern with the system not operating at its full capacity.

I purchase a DVR to replace my broken DVR but found it was incompatible with my older REVO camera. I returned the DVR to REVO and they have received it for more than a week and I still have not received my credit back. I call and left messages with REVO, but have yet to hear back.

I Called on Tuesday to see if someone could help me view all my screens on my remote desk top computer i could only open up 2 out of 7 screen. (Aero Revo system) someone was suppose to check with a Tech and call me back. Never got a call back..

System is a good camera system, excellent pictures only problem is all cameras will not stay connected to system at all times and sometimes you are unaware that the system is not recording.

Upon receiving the Revo quad camera set up, I found the directions complicated to follow for someone unfamiliar with home cameras. Once I figured it out, they worked fine for about 6 months, then 1 of the cameras quit working, we switched out the power cord and it worked again. Just recently 2 of our cameras quit working, so we ordered a new power cord and hope that fixes the problem. I would not recommend these cameras, there is too many problems with them and to review footage you must know how to read military time. Thankfully I do!