DONNIE W.
NEVER AGAIN
The ordering process was easy and the payment process was easy to use. Confirmation was sent to email. Order stayed in order confirmation for a week before I got an email stating that my order was about to arrive, but never received the order. Looked on website and it stated that the order would be shipped and received within 48 hours. I emailed but never got a response. Waited a few days more and the order went into delay. At the end of the first delay I was given a new arrival date. Still there was no package. I emailed again with no response. It went into delay a second time I emailed no response. I waited two more days still no response. I sent another email requesting a refund or my package and no response. I looked for a telephone number on the site, but there is not one listed. According to the site the refund policy states that I have two weeks to refund from the day I order. Does this mean that if I don’t receive the package I will not be refunded or if I receive damaged package I will not be refunded because it took it so long to get here? Other than waiting for a package that has not arrived yet the only easy thing about this experience was ordering and paying for the product. The rest has been a nightmare. After I either receive my package or get my refund I will not be using this company or service again