Revived SmilesReviews of revivedsmiles.com

Response from Revived SmilesSep 3, 2025

Hi Nikki, We’re very sorry to hear that you were dissatisfied with your experience. In order to ensure every appliance fits and functions as intended, it’s essential that we receive proper impressions. This is why we asked you to retake yours — crafting a dental appliance from impressions that don’t meet our standards would not provide you with a reliable result. Regarding the order change, once your impressions were in our lab, our technicians determined that an Essix retainer was not suitable in your case due to the limitations of the available dental structures. To provide you with a working solution, we offered the flexible partial, as it would be more suitable for your case and something we believed you would ultimately be more pleased with. Unfortunately, this determination can only be made once we have the physical models of your mouth. Since you chose not to move forward, we have processed your refund. We do appreciate you considering Revived Smiles and wish you the best moving forward. If you ever have questions or would like to revisit options in the future, please don’t hesitate to reach out. — The Revived Smiles Team

Response from Revived SmilesMay 28, 2025

We’re truly sorry to hear that your experience didn’t meet expectations. At Revived Smiles, every partial denture we craft is completely custom-made based on the unique impressions we receive from our customers. While you may have had five missing teeth, in some cases, only a certain number—such as three—can be safely and comfortably placed on a partial without affecting your bite, jaw function, or overall fit. Our technicians always prioritize comfort and functionality in designing your appliance. As for our refund policy, we completely understand your frustration. Because our products are custom-made specifically for each individual, they cannot be reused or resold, which is why we’re unable to offer refunds. However, this is exactly why we provide free adjustments and even full recrafts when needed—we are deeply committed to making sure you receive an appliance that works for you. In our recent email correspondence, we shared that we believe the best course of action is to fully recraft your partial to address the fit and functionality concerns. We truly stand by our promise to help our customers smile with confidence and would love the opportunity to make things right for you. We sent you an email earlier today with next steps, but if you have any questions or would like to speak to someone directly, please feel free to reach out at [email protected] or give us a call at 805-267-9101. Our team is always here to help. Sincerely, The Revived Smiles Team

Response from Revived SmilesMay 28, 2025

We’re sorry to hear that your experience didn’t meet your expectations. At Revived Smiles, we take customer satisfaction very seriously and are committed to making sure every customer receives a product they’re happy with. Our team makes every effort to answer all phone calls and return any missed calls as promptly as possible. That said, the best and fastest way to reach us is by email, where a representative monitors messages throughout the day — including weekends — and aims to respond within an hour. Regarding the adjustment process, because our products are custom-made, there are instances where an adjustment or remake may be needed to ensure a comfortable and precise fit. We make every effort to work with our customers until they’re fully satisfied with their denture. If you feel that your concerns are still unresolved, please don’t hesitate to reach out to us directly at [email protected]. We’d genuinely appreciate the opportunity to assist you further and make things right. Thank you, The Revived Smiles Team

Response from Revived SmilesMay 6, 2025

Thank you for your feedback. We’re sorry to hear about your experience. Since April 15th, our team has been in regular communication and working to coordinate your adjustment. We do our best to respond quickly — typically within an hour during business hours — and to support each customer through the entire process. With custom dental appliances, adjustments can sometimes be part of achieving the right fit, which is why we offer them at no cost. We're here to help and remain committed to getting your smile just right. If you have any additional questions please feel free to reach out to us at [email protected]